Lead Product Designer owning complex enterprise software experiences for Mark43’s public safety platform. Shaping tools used by law enforcement, firefighters, EMS professionals, and dispatchers.
About the role
- Senior Product Designer at CrowdRiff developing visual storytelling software for destination marketers. Collaborating with cross-functional teams to own product areas and enhance customer experiences.
Responsibilities
- Own end-to-end design for your product area, from discovery through to shipped product
- Work as an embedded partner with your PM and engineering team, shaping direction early and validating ideas before investing in detailed design
- Talk to customers regularly and bring those insights directly into the design process
- Use AI tools actively throughout your workflow to synthesize research, generate early concepts, and prototype solutions quickly
- Identify conceptual gaps and usability challenges early, before development begins
- Translate user needs, business priorities, and technical constraints into scalable solutions
- Communicate design decisions clearly with stakeholders across product, engineering, and leadership
- Contribute to a design culture that values craft, rigour, and cross-functional partnership
Requirements
- Experience leading design for a major product area, balancing user needs with business goals and technical constraints
- Strong foundations in UX, information architecture, and interaction design
- A natural instinct for workflow thinking. You spot conceptual gaps and edge cases before they become problems
- Strong product judgment. You know when to go deep, when to move fast, and how to make the right tradeoffs
- A portfolio that demonstrates product thinking and clear design rationale across end-to-end projects
- Comfort navigating ambiguity and the ability to build structure where it doesn't yet exist
- B2B SaaS experience is a strong asset
Benefits
- Parental leave
- Extended learning and development opportunities through our DevDollars program
- Equity incentives
- Feel-Good Fridays: Enjoy a half-day off every other Friday in summer
- No-meeting Fridays year-round
- Flexible work hours
- Regular team socials & team events
- Up to 8 weeks of vacation
- Up to $3000 towards your next trip
- Travel and work from a country of your choice for 90 days
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