Technical Writer documenting vCluster Labs’ Kubernetes tenant - isolation and AI infrastructure platform. Verifying procedures through hands - on tenant - cluster testing and collaborating with engineers.
About the role
- Technical Writer II creating customer-focused product documentation at CrowdStrike. Collaborating with product teams to ensure quality and effectiveness of documentation efforts.
Responsibilities
- Produce high-quality product documentation, release notes, API documentation and more to guide and educate customers.
- Develop deep product knowledge through researching, partnering with SMEs, and using the product.
- Embrace our modern, conversational voice and tone and follow our writing team’s standards, processes, and best practices.
- Partner with other technical writers and with product managers, engineers, US designers, and other stakeholders to embed yourself in the software development process.
- Participate in collaborative content reviews and implement feedback to make your documentation best-in-class.
- Tailor documentation to the intended audiences and advocate for the customer in all aspects of your job.
- Independently manage your own projects.
Requirements
- Experience with DITA/XML and structured authoring.
- Demonstrated understanding of topic-based authoring and reusable information architecture.
- Ability to thrive in a fast-paced, constantly evolving environment with tight deadlines and high expectations.
- Excellent writing skills, including thoughtful information hierarchy, great sentence structure, and a conversational yet professional voice.
- A user-centric focus on what the customer needs, not what the system does.
- Strong organizational skills, a keen eye for detail, and appreciation for process.
- Portfolio of writing samples that demonstrate your ability to make complex technical subjects easy to comprehend for an intended audience.
- Bonus Points: Experience using an XML authoring tool, preferably Oxygen XML Editor.
- Familiarity with a docs-as-code model or experience using Git for documentation source control.
- Knowledge of and experience with cybersecurity.
- Experience with Component Content Management Systems.
Benefits
- Market leader in compensation and equity awards
- Comprehensive physical and mental wellness programs
- Competitive vacation and holidays for recharge
- Paid parental and adoption leaves
- Professional development opportunities for all employees regardless of level or role
- Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
- Vibrant office culture with world class amenities
- Great Place to Work Certified™ across the globe
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Technical Writer rebuilding Blackpoint Cyber’s cybersecurity knowledge base. Structuring accurate content for customers, MSP partners, internal teams, and AI - assisted support.
Technical Content Specialist creating clear documentation for Rocscience’s geotechnical engineering software. Managing CMS content, HTML, accessibility, and technical collaboration in Toronto.
Learning technical editor improving Nokia’s global connectivity training content. Editing courses and exams, standardizing materials, and supporting publication processes.
Spécialiste de contenu technique chez ProMach, fabricant de solutions d’emballage et d’automatisation. Création de manuels, supports marketing et contenus visuels bilingues.
Technical Writer/Editor evaluating and improving AI - generated written content for 24 - MAG’s remote consulting platform. Scoring responses, applying editorial judgment, and documenting quality rationales.
Technical Writer II creating multi - format product documentation for Motorola Solutions’ video security and access - control technologies. Collaborating with engineering, UX, support, training, and marketing teams.
Rédacteur technique bilingue documentant et traduisant un logiciel ERP chez Harris. Création de guides, procédures, formations et notes de mise à jour en français et anglais.
Technical Writer creating user - focused documentation for PulseLearning’s global learning solutions. Researching, editing, and maintaining guides, manuals, procedures, and performance - support materials.
Technical Writer documenting Percona’s open - source PostgreSQL database distribution. Creating guides, manuals, troubleshooting content, and docs - as - code materials for technical customers.