About the role

Technical Writer II creating customer-focused product documentation at CrowdStrike. Collaborating with product teams to ensure quality and effectiveness of documentation efforts.

Responsibilities

Produce high-quality product documentation, release notes, API documentation and more to guide and educate customers.
Develop deep product knowledge through researching, partnering with SMEs, and using the product.
Embrace our modern, conversational voice and tone and follow our writing team’s standards, processes, and best practices.
Partner with other technical writers and with product managers, engineers, US designers, and other stakeholders to embed yourself in the software development process.
Participate in collaborative content reviews and implement feedback to make your documentation best-in-class.
Tailor documentation to the intended audiences and advocate for the customer in all aspects of your job.
Independently manage your own projects.

Experience with DITA/XML and structured authoring.
Demonstrated understanding of topic-based authoring and reusable information architecture.
Ability to thrive in a fast-paced, constantly evolving environment with tight deadlines and high expectations.
Excellent writing skills, including thoughtful information hierarchy, great sentence structure, and a conversational yet professional voice.
A user-centric focus on what the customer needs, not what the system does.
Strong organizational skills, a keen eye for detail, and appreciation for process.
Portfolio of writing samples that demonstrate your ability to make complex technical subjects easy to comprehend for an intended audience.
Bonus Points: Experience using an XML authoring tool, preferably Oxygen XML Editor.
Familiarity with a docs-as-code model or experience using Git for documentation source control.
Knowledge of and experience with cybersecurity.
Experience with Component Content Management Systems.

Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Vibrant office culture with world class amenities
Great Place to Work Certified™ across the globe