About the role

Forward Deployed Engineer deploying CruxOCM’s heavy-industry automation software in complex operational technology environments. Integrating customer systems, commissioning solutions, and translating field learnings into product improvements.

Responsibilities

Deploy, integrate, and operate CruxOCM software in live process control environments through production use
Write, configure, and ship integrations, data flows, and state machine logic for site-specific systems and operating practices
Commission, test, and validate solutions in customer environments
Diagnose and resolve issues at the software, data, and control-system boundary
Own technical outcomes beyond go-live and feed field learnings, reusable connectors, and product gaps to engineering and product teams
Coordinate third-party commissioning and installation personnel while remaining accountable for technical results
Define success with operators and stakeholders, demonstrate operational value, and capture adoption and customer outcomes
Apply pipeline operations, hydraulic modelling/simulation, and management-of-change knowledge to scope and build solutions
Set up and configure Windows servers and OPC servers
Design HMI systems in SCADA environments
Collaborate with product, engineering, sales, and customers as the technical bridge between customer needs and product development
Report to the Forward Deployment Engineering Manager

Bachelor’s degree or Technology Diploma in Computer Science, Software Engineering, Electrical Engineering, Computer Engineering, or Controls Engineering (or equivalent experience)
Extensive experience deploying and supporting complex software in mission-critical environments
Scripting or programming experience (Python, PowerShell, or similar)
Working knowledge of Windows Server and network administration
Familiarity with SQL, relational databases, and time series databases
Ability to translate operational feedback into concrete changes in software logic
Experience writing specification documents and technical reports
Strong written and verbal communication skills
Ability to review team members' work and provide constructive feedback
Autonomous, self-motivated, adaptable, and focused on continuous improvement with minimal supervision
Strong time management, prioritization, decision-making, and reliability
Sharp troubleshooting capabilities and responsible, detail-oriented work habits
Willingness to travel nationally and internationally up to 10%
Experience with AI-assisted development tools, industrial communication protocols, SCADA, pipeline operations, or hydraulic modelling/simulators is considered an asset