Sr. Support Tools Product Manager at Samsara, responsible for driving strategy and impacting support experience across multiple tools. Leading cross - team efforts to enhance sales technology stack.
About the role
- Product Manager for AXIS Road Service at Campana Systems. Collaborating with AAA/CAA clubs on product strategy and execution in North America.
Responsibilities
- Act as the primary product liaison for AAA/CAA clubs; conduct ongoing discovery to understand pain points and opportunities.
- Own the vision and multi-year roadmap, including modernization and AI initiatives such as intelligent routing, predictive dispatch, fraud detection, and analytics.
- Translate needs into clear requirements, manage the backlog, and partner with Agile teams to ensure high-quality delivery.
- Support sales, professional services, and support with product messaging, demos, training, and rollout planning.
- Partner with engineering, BI, and support teams; act as product owner during high-impact incidents.
- Lead responsible AI initiatives that deliver customer value while maintaining operational trust and reliability.
Requirements
- 3+ years of Product Management experience in enterprise or operational software
- Experience with mission-critical, dispatch, logistics, or fleet systems
- Strong Agile/Scrum experience
- Comfortable working with both modern and legacy platforms
- Proficiency with Jira, Confluence, and Microsoft Office
- Willingness to travel across North America
Benefits
- Health and wellness benefits
- Paid time off
- Learning and development opportunities
- Employee programs designed to support well-being and growth
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