Claims Adjuster adjusting bodily injury claims while maximizing business development opportunities. Providing high - quality customer service in a remote environment within Alberta.
About the role
- Multiline Claims Specialist investigating and resolving multiline insurance claims with a focus on member satisfaction. Collaborating with internal and external stakeholders within a hybrid work environment.
Responsibilities
- Investigate and evaluate claims across multiple lines of business (property, auto, and liability)
- Review claim documentation, policy wording, endorsements, and supporting evidence to confirm eligibility and compliance
- Communicate with claimants, insureds, witnesses, brokers, and third parties to gather required information and explain claims processes and decisions
- Negotiate settlements in accordance with policy provisions and delegated authority
- Identify claims requiring escalation, litigation, or external expertise and provide recommendations to management and legal counsel
- Participate in litigation support activities, including file preparation, consultations with counsel, and attendance at hearings where required
- Handle Property, Liability, Accident Benefits and Bodily Injury claims as required
- Provide technical guidance and interpretation of policy coverage, exclusions, and conditions to ensure consistent claims handling
- Review and analyze complex or escalated claims files to ensure adherence to internal standards, regulatory requirements, and best practices
- Support consistency in reserving practices and submit claim liability information to actuarial or leadership teams as required
- Assist in resolving claims-related complaints and appeals requiring advanced technical review
- Act as a resource for staff on coverage interpretation and adjusting practices, including property, auto, and liability claims
- Review claims processes, procedures, and workflows to identify opportunities for efficiency, accuracy, and quality improvement
- Ensure claims handling aligns with company policies, procedures, and applicable legislation and regulatory standards
- Prepare reports and analyze claims data to support monitoring, quality assurance, and management decision-making
- Contribute to training initiatives, documentation, and knowledge sharing related to complex claims handling and policy interpretation
Requirements
- Post-secondary education in insurance, business, or a related field
- Minimum 5–7 years of progressive experience in multiline insurance claims
- Strong technical knowledge of insurance policy wording, coverage analysis, liability determination, and claims reserving
- Experience handling complex, high-value, or escalated claims and supporting litigation-related activities
- Familiarity with Ontario insurance legislation, regulatory requirements, and industry best practices
- Knowledge of Ontario insurance legislation across multiple lines of business, including Property, Auto, Liability, and Accident Benefits
- Professional insurance designation (e.g., CIP, FCIP, or working toward) is strongly preferred
- Excellent analytical, communication, and negotiation skills
Benefits
- Health insurance
- Professional development opportunities
- Paid time off
- Flexible work arrangements
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Liability Claims Adjuster working remotely or hybrid anywhere in Canada. Joining the largest supplier of claims management services in Canada.
Personal Lines auto claims adjuster handling claims through customer interactions and policy analysis in Quebec. Must be bilingual (English - French) with required certifications and experience.
Claims Adjuster position at Intact with training provided for new employees. Responsibilities include managing claims processes, interviewing customers, and assessing liabilities.
Personal Lines auto claims adjuster handling customer claims over the phone. Analyzing policy details and making liability decisions during the claims process in Canada.
Claims Representative processing claims and supporting policyholders in stressful moments. Working with the client care team in a hybrid role for an insurance firm.
Claims Adjuster responsible for managing complex commercial liability claims at rapidly growing insurance company. Collaborating with brokers and partners, ensuring compliance with policy terms and conditions.
Property Claims Examiner overseeing property claims and ensuring quality service delivery. Managing investigations, adjustments, and settlements for both commercial and residential properties.
Claims Adjuster specializing in Lifestyle claims, assisting customers with cottages and watercraft at Aviva Canada. Manage claims, negotiate settlements, and provide exceptional service during challenging moments.
Claims Examiner responsible for evaluating claims and determining benefit eligibility. Aiding Canadians and families at Securian Canada through assessing contractual, medical, and functional information.