Maintenance leader scaling a tech-enabled platform for Hazel Valley Homes’ national single-family rental portfolio. Overseeing vendors, technicians, capital projects, compliance, budgets, and operational performance.
Responsibilities
Architect and lead a scalable, tech-enabled maintenance platform across a national portfolio of single-family rental homes.
Drive operational efficiency, resident satisfaction, and asset preservation through third-party vendor oversight and in-house technician deployment.
Design and implement a national maintenance strategy aligned with company growth and operational goals.
Build and scale an in-house maintenance program, including technician recruitment, training, and performance management.
Develop SOPs, KPIs, and SLAs to ensure consistent service delivery across all markets.
Oversee third-party maintenance providers and ensure quality, cost, and timeline expectations.
Lead RFP processes, negotiate contracts, and manage vendor scorecards.
Review and approve scopes of work and bids for repairs and capital projects.
Collaborate with construction and asset management teams on project specifications and budgets.
Champion maintenance technology platforms and leverage analytics to optimize routing, response times, and costs.
Ensure compliance with local, state, and federal regulations, including OSHA and fair housing standards.
Implement preventative maintenance programs to mitigate risk and extend asset life.
Develop and manage budgets, monitor spend, forecast needs, and identify cost-saving opportunities.
Partner with Property Management, Construction, Procurement, and Resident Experience teams.
Serve as a key voice in executive-level discussions on operational performance and capital planning.
Requirements
10+ years of progressive maintenance leadership experience, with at least 5 years in the SFR industry.
Proven success in building and managing hybrid maintenance models (in-house + third-party).
Deep knowledge of residential systems, building codes, and capital project execution.
Strong command of maintenance tech platforms and data analytics tools.
Exceptional leadership, communication, and negotiation skills.
Bachelor's Degree in Construction Management, Facilities Management, or related field
Benefits
Generous PTO to recharge and maintain a healthy work-life balance.
Paid maternity and paternity leave to support your growing family.
401(k) program with matching to help you plan for a secure future.
Opportunities for professional growth and development in a fast-paced, innovative environment.
A supportive, mission-driven team that values collaboration and shared success.
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