Senior Manager leading AbbVie oncology market access and government affairs across Quebec and Atlantic Canada. Shaping reimbursement, policy, payer relationships, and stakeholder engagement.
About the role
- Field Service Manager coordinating technicians and repairs for CTOS’s truck-mounted utility equipment operations. Ensuring safe, compliant service delivery across Canadian locations.
Responsibilities
- Dispatch and coordinate Field Service Technicians for all offsite work
- Troubleshoot, repair, and maintain equipment including aerials, cranes, digger derricks, and hi-rail equipment in shop and field environments
- Review and verify technician work; escalate issues as needed
- Manage incoming service calls and assign resources accordingly
- Maintain compliance with Canada Transport regulations and technician logs
- Review inspection reports, repair orders, and timecards for accuracy
- Update and maintain the Customer Interaction Center daily
- Communicate with customers and internal teams to minimize equipment downtime
- Partner with the Service Manager to improve operations and customer satisfaction
- Support scheduling, including on-call rotations and reporting
- Travel as needed based on business needs
- Ensure adherence to safety standards and participate in CTOS and OEM training
Requirements
- High School Diploma or equivalent
- Journeyman or Red Seal Heavy Equipment Technician (or equivalent experience)
- 5+ years of experience in heavy equipment, truck, or construction machinery repair
- Strong knowledge of hydraulics
- Strong knowledge of electrical systems
- Strong knowledge of chassis and track equipment
- Strong knowledge of utility equipment (cranes, digger derricks, hi-rail)
- Ability to read and interpret technical manuals and diagnostics
- Strong leadership, communication, and problem-solving skills
- Comfortable using laptops/diagnostic tools
- Ability to travel as needed (25% +) based on business needs
- Ability to support on-call rotations
Benefits
- Life Insurance
- Accidental Death & Dismemberment (AD&D)
- Dependent Life Insurance
- Short-Term Disability (STD)
- Long-Term Disability (LTD)
- Extended Health Care Coverage
- Virtual Health Services
- Employee Assistance Program (EAP) & Travel Assistance
- RRSP (Registered Retirement Savings Plan)
- Paid Vacation, Holidays & Sick Days
Job title
Job type
Experience level
Salary
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Degree requirement
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