About the role

Remote IT support technician assisting Desjardins users with applications, equipment, servers, incidents, and processes. Deploying software, managing inventory, and training users.

Responsibilities

Provide technical support for projects and operational issues and incidents
Conduct technical research and analysis and serve as resource person for the submission of solutions
Roll out and maintain software and manual and automated processes
Train users
Manage inventory
Prepare technical notes to enhance the skills and knowledge of users and their teams
Help practitioners follow the unit’s processes and use its tools and systems
Provide user support and assistance for IT applications, including installation, configuration, best practices, issue resolution, service request management, and IT and technical incident management
Help keep IT equipment up and running, particularly through server administration
Serve as technical collaborator and provide discipline-specific support for unit activities, initiatives and processes
Research and analyze processes, information management and data processing
Solve technical problems and help develop and improve methods and procedures

College diploma in a related field
A minimum of two years of relevant experience
Other combinations of qualifications and relevant experience may be considered
Knowledge of French is required
Advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients
Decision quality
Situational adaptability

Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment