UX Designer evaluating and enhancing user experience for Desjardins Group's digital platforms. Collaborating on design, analysis, and improvements to support client-focused solutions.
Responsibilities
Find opportunities to improve the member and client experience, define business objectives and validate user needs
Define the user journeys and the desired user experience within the sector of activity, based on research and analyses
Design mock-ups, user personalities, functional specifications and information architecture for various projects
Create experiments and test solutions to understand digital client behaviours and improve platform performance
Monitor trends, identify opportunities and recommend improvements to work practices in terms of digital design and user-focused design
Help the UI, product management and IT development teams ensure that co-creation runs smoothly to ensure that the delivered solutions align with the business objectives
Requirements
Bachelor's degree in a related field
A minimum of four years of relevant experience
Knowledge of French is required
Benefits
Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment
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