Financial services professional supporting Desjardins members and clients with transactions, fraud assistance, and tailored solutions. On-site role serving branches across the Estrie region.
Responsibilities
Support members and clients by explaining applications and technological tools that enable self-service transactions and operations
Welcome members and customers warmly and courteously
Quickly ascertain members' and customers' needs and direct them to appropriate individuals or alternative distribution channels
Contribute to business development and maintain business relationships through service delivery and activities
Assist members and clients who have encountered fraud or irregularities and refer them to appropriate partners
Collaborate with personal finance advisors to improve service offered to members
Requirements
Regardless of your experience or education, interest in working in the financial services industry
Customer service orientation
Ability to support members and clients with applications and technological tools
French-language job posting; French proficiency is therefore relevant to the role
Benefits
Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment
Training opportunity through The Desjardins Cooperative Institute (DCI)
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