Agent bilingue traitant les réclamations automobiles, habitation, entreprises et agricoles pour Promutuel Assurance. Soutien aux membres - assurés et optimisation de l’expérience client.
About the role
- Claims Analyst estimating damages and investigating complex and fraudulent claims for Desjardins property and casualty insurance. Improving claims processes, service quality, and loss ratios.
Responsibilities
- Assist with estimates and investigations for claims settlements
- Estimate damages and ensure quotes from independent experts comply with organizational standards and processes for major claims
- Investigate complex suspicious and fraudulent claims
- Apply comprehensive knowledge of the line of business to claims
- Suggest ways to improve processes, methods and tools to optimize service quality and loss ratios
- Help develop and oversee competency plans to provide an unparalleled client experience
- Limit damage, review provider estimates, and recommend courses of action based on procedures and quality standards
- Analyze claim circumstances and gather relevant information for investigations
- Help prepare and propose action plans to address issues in accordance with rules and parameters
Requirements
- Bachelor's degree in a related field
- A minimum of four years of relevant experience
- Other combinations of qualifications and relevant experience may be considered
- Knowledge of French is required
- Must have a valid driver's license and access to a vehicle for travel within the Trois-Rivières and Montréal regions
Benefits
- Competitive salary and annual bonus
- 4 weeks of flexible vacation starting in the first year
- Defined benefit pension plan that provides predictable, stable income throughout retirement
- Group insurance including telemedicine
- Reimbursement of health and wellness expenses and telework equipment
Job title
Job type
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