Claims Representative handling executive liability claims for Great American Insurance Group’s Canadian market. Evaluating coverage, liability, litigation strategies, settlements, and claim resolutions remotely.
About the role
- Property Claims Adjuster II investigating and settling residential, condominium, and commercial losses for Intact’s Canadian insurance customers. Providing empathetic service through digital and phone channels.
Responsibilities
- Provide superior customer service to external and internal customers through proactive contact during the claims process
- Assess and analyze policy wordings and damage to determine appropriate coverage
- Investigate property claims promptly through communication with customers, vendors, experts, adjusters, and other related parties
- Negotiate with customers, third parties, and insurers to settle claims within established authority
- Communicate and settle property claims online and over the phone
- Use technological tools to provide expedient and efficient service
- Stay informed about insurance products and trends in appraisal, investigation techniques, and services
- Support customers empathetically through difficult times
- Collaborate with a diverse team of claims adjusters
Requirements
- A college diploma or a university degree is preferred
- Minimum 2 years of property adjusting experience
- Experience handling Condominium and/or Commercial lines preferred
- Strong written and verbal communication skills
- Customer service orientation
- Self-motivated and goal oriented
- Ability to work in a fast-paced and changing environment
- Strong problem-solving and priority-management skills
- Strong aptitude for technology and excellent computer skills
- Ongoing commitment to self-development
- Willingness to pursue the Chartered Insurance Professional (CIP) designation
- Must be eligible to work in Canada from the anticipated start date and throughout employment
- Sole responsibility for maintaining work eligibility; Intact does not provide immigration sponsorship or support
Benefits
- Flexible work arrangements and a hybrid work model
- Possibility to purchase up to 5 extra days off per year
- Multiple benefits supporting physical and mental wellbeing, including telemedicine and Wellness account
- Share plan and other savings of up to 12% of salary or more
- Annual bonus plan with 7.5% target and potential payout of up to double the target, subject to personal and company performance
- Employee Share Purchase Plan (ESPP) with Intact matching 50% of net shares
- Defined benefit pension plan with opportunity for guaranteed income for life
- Employee referral bonus
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