Senior investigator analyzing suspected fraud and complex property claims for Intact, a Canadian insurer. Conducting investigations, evaluating evidence, and documenting fraudulent activity.
About the role
- External property claims adjuster investigating personal and commercial insurance claims for Beneva and L’Unique. Handling cases primarily by phone across Quebec with occasional local travel.
Responsibilities
- Conduct the necessary investigations into Beneva and L’Unique claims files to determine the circumstances, causes, and extent of the damage
- Handle a wide variety of personal and commercial insurance claims
- Provide telephone-based support to customers throughout Quebec
- Occasionally travel within the local area and surrounding communities to meet with policyholders
- Investigate assigned claims files, including property, commercial property, recreational vehicle, and automobile claims
- Assess the extent of the damage
- Meet with policyholders, witnesses, and third parties involved in claims files
- Present files to the Major Losses Committee when required
- Coordinate the activities of the various stakeholders and make decisions regarding claim payments
- Obtain estimates and verify invoices submitted by policyholders and suppliers
- Determine payable indemnities in accordance with the coverage provided under the insurance policy
- Identify potentially fraudulent files or assess recovery opportunities for referral to the designated team
Requirements
- College diploma or Attestation of College Studies (ACS) in Property and Casualty Insurance
- Minimum of three years of experience as a property claims adjuster
- Valid Property and Casualty Claims Adjuster’s Certificate for personal and commercial insurance issued by the Autorité des marchés financiers
- Hold the Chartered Insurance Professional (CIP) designation or be working toward obtaining it
- Proficiency in spoken and written French
- Advanced proficiency in spoken and written English
- Availability to provide 24/7 claims service according to a predetermined on-call schedule for several weeks per year
Benefits
- A career with a company that prioritizes collaboration and diverse areas of expertise
- Predetermined on-call schedule to provide 24/7 claims service for several weeks per year
- Equal opportunity employer
- A team of more than 6,500 employees
- Primarily remote work, with occasional travel within the local area and surrounding communities
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