External property claims adjuster investigating personal and commercial insurance claims for Beneva and L’Unique. Handling cases primarily by phone across Quebec with occasional local travel.
IN
Senior Claims Representative III, Inside Investigator, Investigative Services Unit
Posted 13 hours ago
About the role
- Senior investigator analyzing suspected fraud and complex property claims for Intact, a Canadian insurer. Conducting investigations, evaluating evidence, and documenting fraudulent activity.
Responsibilities
- Analyze and investigate moderate to high levels of complexity across all lines of business, especially property claims
- Enter data into the metrics-tracker program
- Use Fraud Detection Software to detect suspicious claims
- Review and analyze claims for suspected fraud and determine the type and scope of investigation required
- Utilize loss control tools and gather information from available resources to recommend further investigation or close non-suspicious tasks
- Conduct investigations with all involved parties by telephone and internet technology
- Document investigations by collecting and securing proof of fraudulent activities
- Analyze gathered information and evaluate evidence
- Contact police departments for further information when necessary
Requirements
- Minimum of 5 years of experience in property claims handling or equivalent experience in an investigation role
- University degree or Law Enforcement background is an asset
- Good communication and presentation skills
- Natural sense of curiosity, persistence, and ability to conduct detailed research
- Strong critical thinking and problem-solving skills
- Solid knowledge of insurance trends, developments, and current regulations
- Ability to work under pressure and handle multiple stakeholders while meeting tight deadlines
- Advanced user of standard desktop tools
- Bilingual (French and English) considered an asset
- Candidates must be eligible to work in Canada from the anticipated start date and throughout employment
Benefits
- Flexible work arrangements and a hybrid work model
- Possibility to purchase up to 5 extra days off per year
- Multiple benefits supporting physical and mental wellbeing, including telemedicine and Wellness account
- Share plan and other savings of up to 12% of salary or more
- Annual bonus plan with a potential payout of up to double the target
- Employee Share Purchase Plan (ESPP) with Intact matching 50% of net shares
- Defined benefit pension plan with potential guaranteed income for life
- Employee referral bonus
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