Liability Claims Examiner administering complex Lloyd's and liability claims for Canada's independent third - party claims administrator. Directing investigations, settlements, payments, and stakeholder coordination remotely.
About the role
- Part-time Auto Claims Specialist guiding British Columbians through ICBC’s car insurance claims process. Handling first notices of loss, claim files, customer support, and straightforward claims resolution.
Responsibilities
- Respond to customers reporting automobile claims
- Provide professional, customer-focused service
- Initiate claim files and gather first notice of loss information
- Ask appropriate questions to obtain information required for the claims process
- Communicate information clearly by phone and email
- Support customers through emotionally sensitive situations
- Resolve straightforward claims at first contact when appropriate
- Direct customers and claims to the appropriate team when further assistance is required
- Accurately manage information while handling multiple tasks and customer interactions
- Adapt to changing priorities in a fast-paced, high-volume contact centre
- Provide information about relevant company products and services
- Guide customers through the initial claims process as the first point of contact for ICBC
Requirements
- Minimum of 2 years of customer service experience in a contact centre, insurance, telecommunications, financial services, or comparable customer-focused environment
- Strong verbal and written communication skills, including communication by phone and email
- Ability to handle emotionally sensitive customer interactions with empathy and professionalism
- Strong multitasking and time-management skills
- Ability to adapt to changing priorities in a fast-paced, high-volume environment
- Ability to provide information about company products and services in a positive and professional manner
- Ability to type a minimum of 35 words per minute with 90% accuracy
- Candidates must achieve medium proficiency, within the 31st–70th percentile or higher, on both the Call Center Listening and Data Entry assessments
- Previous call centre or contact centre experience is an asset
- Must be legally entitled to work in Canada
- Flexibility with scheduling across shifts operating Monday through Sunday
Benefits
- Competitive salary
- Comprehensive benefits
- Collaborative work environment
- Remote work within British Columbia with one required visit to the primary office each month
- Career growth opportunities
- Diverse and inclusive team environment
- Accessibility accommodations throughout the application or hiring process
Job title
Job type
Experience level
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Degree requirement
No Education Requirement
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