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About the role
- Portfolio Services Administrator managing payments, GL reports, audits, and documentation for DLL, a global asset finance company. Hybrid 12-month contract in Burlington, Ontario.
Responsibilities
- Investigate and assist with identifying incoming unidentified payments
- Liaise with customers to resolve outstanding payment identification issues
- Follow up with customers and vendors on cheque inquiries and payment processing issues
- Review cheque inquiries and submit documentation to create and apply fees
- Reconcile accounts to ensure accuracy and completeness
- Manage and maintain GL reports, ensuring payments are applied to correct contracts
- Review, action, update, and comment on monthly GL reports
- Prepare and review end-of-term asset status, automatic payment correction, term adjustment, purchase option adjustment, and system yield audit reports
- Conduct daily, weekly, monthly, and ad-hoc/system audits and document findings
- Validate and approve equipment exchanges
- Collaborate with internal departments to complete requests efficiently
- Update systems and process paperwork within 24 hours of receiving required information
- Provide backup support for team members as assigned
- Meet or exceed daily, weekly, and monthly KPIs and SLAs
- Participate in system enhancements, automation testing, and special projects
- Support workload distribution through additional administrative responsibilities
Requirements
- Post-Secondary education a requirement
- Strong attention to detail and excellent keying data entry skills
- Finance or Operations experience; leasing or financing industry experience considered an asset
- Ability to manage multiple priorities within tight timeframes while maintaining attention to detail and meeting deadlines
- Self-directed, decisive, and goal oriented
- Comfortable working in an empowered environment with established goals and limited step-by-step direction
- Ability to embrace and champion change
- Capable of improving processes and driving growth capacity
- Excellent problem-solving skills and logical thinking
- Excellent verbal and written communication and interpersonal skills
- Able to work independently
- Excellent planning and organizational skills
- Solid team player able to work in a demanding, fast-paced environment
- Proficient in MS Word, Excel, and Outlook
- Successful completion of a background check
Benefits
- Two working days per year volunteering for a local charity
- Bonus plan
- Remote working from home opportunities
- Flexible hours
- Career development opportunities: online learning, member development programs, Tuition reimbursement program.
- Outstanding Medical, Dental, Vision and Paramedical benefit programs
- Employer paid defined contribution pension plan
- Industry leading Vacation package
- Subsidized Gym membership programs
- Employee Referral program
- Open concept modern working environment
- Healthcare benefits
- Vacation
- Sick leave
- Parental leave
- Possible discretionary bonuses
- Wellbeing support
- Hybrid working flexibility
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