Territory Manager driving Zoetis animal - health product demand across Quebec’s cattle and equine markets. Managing sales, marketing, customer needs, and promotional activities in a field - based role.
About the role
- Operational Account Manager managing customer freight accounts for DSV, a global transport and logistics company. Coordinating shipments, carrier relationships, pricing, reporting, and profitability.
Responsibilities
- Manage and develop assigned accounts for the DSV Road team
- Drive growth and profitability across assigned accounts between the Montreal and Milton offices
- Analyze customer booking information to determine and verify service requirements
- Coordinate inbound and outbound freight according to daily priorities and weekly transportation targets
- Create weekly, monthly, quarterly, and annual business review PowerPoint presentations
- Conduct customer business reviews in person or virtually
- Ensure customer satisfaction and timely resolution of inquiries, concerns, and problems
- Develop SOPs for assigned accounts and ensure colleague cross-training
- Negotiate rates and terms with carriers and customers
- Respond to internal and external client inquiries and resolve conflicts
- Build transportation business with DSV Air & Sea and establish a one-stop shop across North America
- Build a Center of Excellence for transportation needs originating from Air & Sea Business as required
- Collaborate with colleagues to plan and execute customer requirements, including training and outsourcing functions
- Assist with pricing internal and external business
- Communicate with carriers to monitor freight movement
- Enter real-time milestone updates in the TMS
- Monitor unresponsive carriers and escalate issues to dispatchers and supervisors
- Communicate modifications to the sales team for client updates
- Ensure tracking meets established standards and escalate issues as appropriate
- Monitor industry market conditions and communicate carrier issues affecting operations
- Support transportation cargo claims, transportation laws, and risk management activities
- Keep Operations and Sales updated on significant issues and trends
- Support ISO 9001 and ISO 45001 commitments at the Montreal location
- Perform tasks supporting quality, health, safety, environmental, and sustainability objectives
Requirements
- Minimum 4-5 years in transportation/logistics/distribution
- Minimum 2 years of experience in Account Management
- College Diploma / University Degree in Business, Logistics, or International Trade preferable
- CIFFA certificate, an asset
- Dangerous Goods Certification, an asset
- Good command of verbal and written English
- Ability to create PowerPoint presentations
- Strong problem-solving and analytical skills
- Ability to work in Power BI
- Minimum intermediate Excel skillset
- Service-oriented and able to resolve customer grievances
- Strong interpersonal skills and ability to build professional relationships
- Ability to multitask, plan, prioritize, and manage time effectively
- Excellent organizational and time management skills
- Microsoft Office Suite proficiency
- Working knowledge of transportation management software such as Load Link and PC Miler is an asset
- Ability to communicate effectively in a diverse multicultural environment
- Prolonged periods sitting and standing at a desk and working on a computer
- Regular working hours apply; work beyond these hours may be required by business needs
Benefits
- Eligible benefits in accordance with experience and internal equity
- Inclusive workplace and recruitment accommodations for persons with disabilities
- Career development opportunities
- Regular working hours
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Degree requirement
No Education Requirement
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