Head of Knowledge and Content shaping enterprise knowledge, AI capability and learning strategy for Modaxo’s global people - transportation technology companies. Building governance, content networks and reusable expertise across autonomous businesses.
About the role
- Content Designer shaping user flows, terminology, and interface content for TCGplayer, eBay’s trading card marketplace. Improving buyer and seller product journeys across global commerce initiatives.
Responsibilities
- Own Content Design for product initiatives from discovery through delivery and iteration
- Shape user flows, information architecture, content hierarchy, terminology, and interface content
- Turn complicated customer, product, and operational needs into clear, intuitive solutions
- Partner across Product, Design, Research, Engineering, and business teams to solve problems and build alignment
- Use research, data, and customer insights to guide recommendations and evaluate outcomes
- Contribute across seller tools, international and multi-market initiatives, onboarding, payments, shipping, and other evolving product areas
- Improve reusable content patterns and standards, using AI-assisted tools where they strengthen quality or efficiency
- Help shape products from early problem definition through launch and iteration
- Strengthen content patterns and practices that can scale across TCGplayer
Requirements
- 5+ years in Content Design, UX Writing, Content Strategy, or a related product discipline
- Portfolio demonstrating product problem-solving, decision-making, collaboration, and measurable impact
- Ability to independently lead Content Design work within cross-functional product teams
- Strong skills in information architecture, user flows, terminology, content systems, and interface content
- Track record of building trusted partnerships, communicating a clear point of view, and influencing decisions across teams
- Sound judgment when priorities, requirements, or solutions are evolving
- Experience applying customer research, insights, and data to product decisions
- Experience using AI-assisted tools or contributing to AI-enabled products
- Background in e-commerce, marketplaces, seller or merchant tools, international or multi-market products, payments, onboarding, or similar product environments is a plus
Benefits
- Target bonus may be included
- Restricted stock units may be included
- Medical benefits
- Financial benefits
- Other benefits
- RRSP eligibility
- Paid time off (PTO)
- Parental leave
- Accommodation support for applicants with needs
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