Technical Writer creating and maintaining user - facing documentation for application releases at PCL Constructors Inc. Collaborating with cross - functional teams to ensure clarity and accuracy in documentation.
About the role
- Technical Writer responsible for clear, customer-focused documentation at ELITS. Collaborating with engineers and product experts to ensure user understanding and value from products.
Responsibilities
- Research deeply to understand how our technical solutions work and how customers use them.
- Write and maintain product documentation for delivery to customers, including user and system administration guides, operations manuals, and release documentation.
- Collaborate with Subject-Matter Experts (SMEs) and cross-functional teams in an Agile environment.
- Put yourself in the customer’s shoes to craft documentation that’s clear, accurate, and actionable.
- Combine written content with visuals, diagrams, and examples to enhance comprehension.
- Ensure documentation meets company and industry standards for consistency and tone.
- Manage document revisions using version control systems.
Requirements
- Bachelor’s degree in English, Communications, Computer Science, or a related field.
- 5+ years of experience as a Technical Writer in a software or telecommunications environment.
- Strong technical aptitude and ability to quickly grasp complex products, architectures, and tools.
- Experience producing documentation for software, platforms, or network systems.
- Familiarity with Agile methodologies, version control, and standard authoring tools (e.g., Acrobat, FrameMaker, MadCap Flare, or similar).
- Excellent English writing skills and exceptional attention to detail.
- A genuine passion for helping users succeed through well-structured, empathetic documentation.
Benefits
- Flexible work arrangements
- Professional development opportunities
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