Associate Vice President driving AI operations and observability strategies at TD Bank. Leading transformation for enterprise technology operations to enhance resilience and incident intelligence.
About the role
- AI Automation Analyst managing Claude-based workflows for customer experience in a finance tech company. Drive automation initiatives and integrate insights across customer lifecycle.
Responsibilities
- Own and manage AI automation initiatives across the entire Customer Experience (CX) lifecycle, from onboarding and adoption to renewals.
- Design, build, and deploy sophisticated Claude-based workflows to automate customer intelligence, health scoring, and repetitive CX processes.
- Automate the integration of customer insights into core business drivers, including renewals, upsells, and cross-sell opportunities.
- Develop automated frameworks for high-level data synthesis, including NPS analysis, churn patterns, and insight extraction from customer interactions.
- Create and maintain scalable prompt engineering frameworks and reusable templates to ensure the consistency and accuracy of AI outputs.
- Collaborate with Product, Sales, and Ops to seamlessly integrate AI workflows into existing tech stacks, including CRMs and support platforms.
- Establish rigorous quality assurance processes to validate AI outputs for compliance, accuracy, and alignment with the corporate brand voice.
- Monitor and tune automation performance against key business metrics such as NRR (Net Revenue Retention), Retention Rate, and CSAT.
- Act as the internal Subject Matter Expert (SME) for AI capabilities, providing documentation, stakeholder training, and ensuring responsible AI data privacy and risk mitigation.
Requirements
- Bachelor’s degree in Business, Analytics, Computer Science, or a related technical field (Master’s in AI/ML preferred).
- 2–4 years of proven success in CX operations, AI automation, or high-level data analytics.
- Hands-on experience with Claude or other LLMs, including a strong background in prompt engineering and workflow design.
- Familiarity with core CX platforms and integrations, including Salesforce, Pendo, Slack, and automation tools like Zapier.
- Strong analytical ability to translate complex business problems into scalable, automated AI solutions.
- Solid understanding of APIs, data integrations, and the infrastructure required for seamless AI workflow deployment.
- Excellent ability to explain technical AI capabilities, limitations, and governance to non-technical stakeholders.
- Demonstrated skill in balancing rapid execution with high-quality output, thorough documentation, and risk mitigation.
Benefits
- Competitive pay
- Flexible work
- Inclusive, collaborative environment that supports your success.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Senior Artificial Intelligence Advisor supporting digital transformation initiatives. Partnering with clients to integrate AI capabilities and optimize decision - making with modern architectures.
Business Analyst joining Folks to enhance cloud applications utilizing AI tools and methodologies. Collaborating with Product Owners and development teams to drive product development and client feedback integration.
AI Application Builder Internship at Vosyn focusing on software development through AI coding tools. Ideal for Master’s students building applications and prototypes quickly.
AI Builder designing and building agentic AI workflows for automating business operations at Tempo. Utilizing tools to integrate and optimize processes across multiple platforms.
AI Visibility & GEO Specialist focused on enhancing brand visibility through GEO strategies. Working with AI platforms and driving authority in the context of remote staffing services.
Lead the TecsysIQ AI/Data Delivery Team delivering projects for healthcare and supply chain sectors. Oversee solution design, establish standards, and drive AI enablement initiatives.
Vice President of AI Services leading AI - powered ITSM solutions for clients. Overseeing practice strategy, client engagement, and team development in a fully remote setup.
Gérer les capacités de Business Intelligence et d’analytique chez Pharmascience. Conduire la stratégie et la livraison tout en promouvant l'innovation et la sécurité des données.
AVP, AI responsible for leading AI transformation across Group Functions at Manulife. Focusing on Risk, Legal, Procurement, and Compliance with hands - on AI engineering expertise.