Director leading RPA and intelligent automation architecture at Sun Life, a financial services company. Defining enterprise platforms, governance, roadmaps, and AI - enabled business process automation.
About the role
- IT Support Specialist ensuring smooth operation of computer systems for EnsembleIQ, supporting users and managing infrastructure in a hybrid role based in Toronto.
Responsibilities
- Resolve daily IT issues and manage user on-boarding and off-boarding processes
- Handle hardware/software setups, installations, upgrades, and manage users/groups within GSuite
- Maintain office networks, including firewalls, switches, WiFi, and phone systems
- Provide training on IT systems (Google, phones, etc.) and maintain comprehensive IT documentation and support guides
- Participate in company-wide technology initiatives, infrastructure projects, and security mitigation efforts
- Track issues in the IT ticketing system, maintain hardware/software inventories, and produce periodic operational reports
Requirements
- 2 to 5 years of professional experience in an IT support role
- Degree in Computer Science, Engineering, or a related technical field (or equivalent experience)
- Proficiency in supporting Windows, MacOS, MS Office, and GSuite
- Solid understanding of LAN configurations (routers, switches, firewalls, and WiFi)
- Experience with Marketing Automation or CMS platforms (e.g., Marketo, Drupal, WordPress) is considered a strong asset
- Excellent interpersonal and problem-solving abilities
- Strong verbal and written communication
- Effective time management
Benefits
- Extended health
- Vision
- Tax-free long-term disability
- 100% company-paid dental
- Life/AD&D
- Short-term disability
- Group RRSP
- RESP
- Monthly internet stipend
- Holistic well-being program
- Generous Paid Time Off (PTO)
- Supportive EAP
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Sun Life enterprise architecture director shaping core - platform strategy, roadmaps, governance, and modernization. Integrating cloud, infrastructure, security, application platforms, and technology investments.
Sun Life enterprise architect leading cloud modernization and AI - enabled automation. Defining architectures, migration roadmaps, and governance across infrastructure and platform technologies.
Senior IT/Telecom Manager leading engineering teams and strategic technology initiatives for CBC/Radio - Canada, Canada’s public broadcaster. Managing infrastructure, projects, procurement and technical standards.
IT Specialist supporting Mac devices, onboarding, inventory, and internal IT operations. Helping Jane’s clinic - management SaaS team streamline support and serve thousands of healthcare businesses.
Enterprise Architect shaping software and platform architecture for CBC/Radio - Canada’s public broadcasting technology. Driving enterprise architecture governance, modernization and business alignment across hybrid work locations.
Remote Help Desk Analyst supporting Government of Alberta applications and stakeholders. Troubleshooting tickets, user accounts, data discrepancies, defects, and application issues.
IT and Identity Manager owning Okta, SaaS, endpoint, and automation operations for Benepass, a customizable employee - benefits fintech platform. Setting IT direction and scalable service processes.
Senior Help Desk Analyst providing application support for Alberta Education and Advanced Education online systems. Troubleshooting public users’ issues, managing tickets, testing fixes, and coordinating resolutions.
IT Support Agent supporting users, devices, networks, and software at Coperion. Maintaining IT operations for a global industrial process technology company.