About the role

Technical Writer at eStruxture Data Centers, translating technical processes into clear SOPs. Collaborating with IT, Engineering, and Operations teams for effective documentation.

Responsibilities

Standardization of processes and development of Standard Operating Procedures (SOPs)
Write, design, and update a wide range of technical documents, including process diagrams, Standard Operating Procedures (SOPs), technical specifications, API documentation, installation guides, user manuals, and detailed project reports.
Work closely with subject matter experts (SMEs) across departments (e.g., IT, Engineering, Operations) to gather complex technical information and translate it into clear, concise, and well-structured documentation.
Review, proofread, and standardize documents produced by other team members to ensure clarity, grammar, consistency, and adherence to the organization's style guides.
Translate technical documentation between English and French to support regional operations and meet compliance requirements.

Minimum 3 years of experience managing end-to-end engineering projects, from initial component design and technical troubleshooting to industrial implementation of advanced technology solutions.
Experience in data center operations is an asset.
Bachelor's degree in Technical Writing, Communications, Information Technology, or a related field, with at least 3 years of relevant experience.
Experience producing and updating various types of technical and operational documentation.
Experience working with operational systems such as EQMS platforms, ERP, or CMMS, or experience documenting data center operations, compliance-focused environments, and documentation best practices is considered an asset.
Experience supporting operational processes such as change management, incident management, and other business procedures or workflows is considered an asset.