Senior Solutions Consultant responsible for ENGIN implementation in utility sectors. Leading technical delivery and ensuring alignment with client objectives in a remote setting.
About the role
- Solutions Consultant at ExaCare AI responsible for onboarding and training users on the platform. Collaborating with various teams to support customer satisfaction and effective implementation processes.
Responsibilities
- Deliver onboarding and training: build role‑based curricula and quick‑start guides, lead live trainings and office hours, and record short Looms/tutorials
- Develop and maintain SOPs & documentation: create internal runbooks, checklists, and templates for onboarding and training; maintain customer‑facing help articles, FAQs, and how‑to guides
- Continuously improve processes: run post-mortems after go‑lives, document lessons learned, and drive experiments that shorten time‑to‑value and improve training effectiveness
- Support technical onboarding with our Business Operations Managers: host standing implementation calls to understand the customers’ workflows and needs, then manage customer communications, timelines, risks, and status updates
- Configure the ExaCare platform for new customers: set up environments, roles/permissions, data imports, basic integrations (e.g., SSO, file/API feeds), and workflow settings based on customer requirements
- Provide technical support during onboarding: triage issues and partner with Engineering/Support to drive resolution; communicate updates clearly to customers
- Maintain project hygiene across CRM/CS tools and project management systems; keep notes, tasks, and next steps organized and current
Requirements
- 1+ years in consulting, banking, or in a B2B SaaS customer‑facing role
- Bachelor’s degree in Business, Engineering, or a related field
- Strong communication and facilitation skills; confident with both executive stakeholders and frontline users
- Process and documentation mindset; you enjoy turning complexity into clear SOPs, checklists, and guides
- Technical aptitude; comfortable with product configuration, data mapping/CSV imports, basics of SSO/APIs/webhooks, and learning new tools quickly
- Healthcare exposure or familiarity with PHI/privacy considerations (e.g., HIPAA/PHIPA) is a plus
- Strong relationship-building and client management skills — clear, articulate, friendly, and professional in customer interactions
- High attention to detail and comfortable following and iterating on detailed SOPs
- Ability to thrive in a fast-paced, dynamic environment with shifting priorities and evolving processes
- Ability to maintain a no-ego mindset and efficiently handle a variety of admin, technical and client-facing tasks
Benefits
- Competitive salary and equity in a high-growth startup
- Flexible PTO, take what you need
- Medical, dental, and vision coverage
- Great startup culture, including company off-sites
- High-achieving team, including ex-Amazon engineers and alumni of Bain, BCG, Goldman Sachs, and more
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