Business Development Manager driving sales of Axis body worn solutions in the Americas. Cultivating growth and maintaining key relationships, with a focus on regional sales strategies.
About the role
- Solutions Consultant at ExaCare AI responsible for onboarding and training users on the platform. Collaborating with various teams to support customer satisfaction and effective implementation processes.
Responsibilities
- Deliver onboarding and training: build role‑based curricula and quick‑start guides, lead live trainings and office hours, and record short Looms/tutorials
- Develop and maintain SOPs & documentation: create internal runbooks, checklists, and templates for onboarding and training; maintain customer‑facing help articles, FAQs, and how‑to guides
- Continuously improve processes: run post-mortems after go‑lives, document lessons learned, and drive experiments that shorten time‑to‑value and improve training effectiveness
- Support technical onboarding with our Business Operations Managers: host standing implementation calls to understand the customers’ workflows and needs, then manage customer communications, timelines, risks, and status updates
- Configure the ExaCare platform for new customers: set up environments, roles/permissions, data imports, basic integrations (e.g., SSO, file/API feeds), and workflow settings based on customer requirements
- Provide technical support during onboarding: triage issues and partner with Engineering/Support to drive resolution; communicate updates clearly to customers
- Maintain project hygiene across CRM/CS tools and project management systems; keep notes, tasks, and next steps organized and current
Requirements
- 1+ years in consulting, banking, or in a B2B SaaS customer‑facing role
- Bachelor’s degree in Business, Engineering, or a related field
- Strong communication and facilitation skills; confident with both executive stakeholders and frontline users
- Process and documentation mindset; you enjoy turning complexity into clear SOPs, checklists, and guides
- Technical aptitude; comfortable with product configuration, data mapping/CSV imports, basics of SSO/APIs/webhooks, and learning new tools quickly
- Healthcare exposure or familiarity with PHI/privacy considerations (e.g., HIPAA/PHIPA) is a plus
- Strong relationship-building and client management skills — clear, articulate, friendly, and professional in customer interactions
- High attention to detail and comfortable following and iterating on detailed SOPs
- Ability to thrive in a fast-paced, dynamic environment with shifting priorities and evolving processes
- Ability to maintain a no-ego mindset and efficiently handle a variety of admin, technical and client-facing tasks
Benefits
- Competitive salary and equity in a high-growth startup
- Flexible PTO, take what you need
- Medical, dental, and vision coverage
- Great startup culture, including company off-sites
- High-achieving team, including ex-Amazon engineers and alumni of Bain, BCG, Goldman Sachs, and more
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Solutions Consultant specializing in Global Payroll at Remote making a meaningful impact. Collaborate with customers and internal teams to enhance payroll services and drive success.
Solutions Engineer at Peregrine Technologies promoting AI platform for public safety organizations. Collaborating on product demonstrations and addressing unique customer challenges.
Senior Client Solutions Manager providing tailored solutions for social media strategies at Brand Networks. Building relationships with clients and driving their marketing objectives using our platform.
LP
Data Center Solutions Architect
LinkedIn Recruiter Post
Hiring a Data Center Solutions Architect for a hybrid role in Edmonton. Pre - sales role bridging technical solutions with customer needs.
Senior Architect responsible for leading secure, scalable technology solutions at BrokerLink. Collaborate with business and tech teams to align designs with services in insurance.
Solutions Architect owning complex customer solutions end - to - end in a contingent workforce management solution. Partnering across teams to ensure effective execution from pre - sales to implementation.
AI Solutions Engineer automating business operations and deploying AI solutions for WellnessLiving. Collaborating across teams to enhance operational efficiency through automation and AI.
Solutions Engineer at Liferaft delivering compelling product demonstrations and engaging with clients. Collaborating with sales and Customer Success teams to contribute to company growth.
Solution Architect creating AI - powered solutions for NeuraFlash, part of Accenture. Leading innovation and guiding customer engagements in contract lifecycle management.