Caterpillar aftermarket mining representative managing dealer relationships, sales strategy, and product rollouts. Supporting Finning Canada across Alberta's Oil Sands region.
About the role
- Customer Experience Representative coordinating executed transportation quotes for Expeditors, a global logistics company. Supporting customers and internal teams across American operations.
Responsibilities
- Serve as the primary customer service contact for internal and external customers following the execution of a requested quote
- Coordinate approved quotes with relevant internal stakeholders to ensure a smooth, accurate handoff from pricing to execution
- Respond to and resolve customer inquiries related to executed quotes in a timely, professional manner
- Communicate quote status, changes, or issues to affected internal teams and external customers
- Maintain accurate records of quote execution and post-quote customer interactions in the Pricing Database
- Escalate unresolved customer service issues or recurring execution problems to management
- Report to the Strategic Solutions Manager, Transportation Pricing & Quoting – The Americas
Requirements
- Strong attention to detail
- Comfortable triaging a high volume of inbound requests
- Clear, professional written and verbal communication
- Working knowledge of Expeditors’ service offerings and team structures
- Able to prioritize and process requests quickly without sacrificing accuracy
- Comfortable working within a Pricing Database or quote intake system
Benefits
- Paid Vacation (first year prorated based off month of hire then eligible for 15 days)
- Holidays (10)
- Flexible Days (2)
- Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
- 401(k) Retirement Savings Plan with employer match
- Employee Stock Purchase Plan (ESPP)
- Medical, Prescription Drug, Dental & Vision Coverage
- Health Savings Account (HSA)
- Life and Disability Insurance
- Paid Parental Leave (additional eligibility criteria)
- Dependent Care Flexible Spending Account (DC FSA)
- Commuter Benefit
- Employee Assistance Program (EAP)
- Learning & Development Program
- Educational Assistance and Reimbursement
- Remote work option stated; however, this specific position is on site full-time at any Expeditors office in the US
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Degree requirement
No Education Requirement
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