Relationship Management Associate supporting agricultural lending and customer relationships at FCC. Providing administrative expertise, customer service, front desk support, and business relationship development.
Responsibilities
Proactively build and maintain relationships with customers, helping identify needs and opportunities
Work closely with Relationship Managers to identify customer needs and proactively reach out to customers and prospects
Answer customer inquiries thoroughly and professionally, creating value and sales opportunities
Keep the office running seamlessly by delivering professional front desk support
Perform administrative tasks with speed and accuracy
Proactively coordinate office needs to resolve issues before they impact operations
Support the lending process by delivering administrative expertise that strengthens decisions and elevates the customer experience
Requirements
A diploma in business
A minimum of two years of related experience (or an equivalent combination of education and experience)
Proven ability to build and maintain business relationships, including engaging with customers, centres of influence or community partners
Strong attention to detail and ability to prioritize tasks
Passion for agriculture, with knowledge of farming operations or agribusiness environments
Customer service experience, ideally in a financial, law, agricultural or advisory setting
Bilingualism (English and French) is an asset
Benefits
Competitive total rewards packages
Market-aligned and performance-based salary and incentive programs
Flexible and comprehensive group benefit and savings plans
Well-being support through benefits and wellness programs
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