Regional Parts Manager at Finning Canada overseeing parts sales, operations, and team leadership across multiple branches. Fostering safety culture and enhancing customer satisfaction in parts operations.
Responsibilities
Provide clear and effective leadership while fostering a healthy and safe work environment for all parts employees across multiple branches within the region.
Accountable for driving customer and shop parts sales, executing strategies that achieve targeted customer satisfaction levels, meeting KPI performance standards, and delivering on parts goals and objectives.
Lead, demonstrate and champion a healthy and safe work environment and culture for all parts employees, contractors, and customers.
Actively lead by example and champion a safety culture by ensuring that all safety standards, policies, procedures, and compliance requirements are communicated, implemented, and followed.
Ensure that employees hold and maintain the appropriate safety training required for their position.
Ensure that monthly spot audits are conducted and that at a minimum, safety TRIF and LTI targets are met, while always striving for zero.
Work closely with the EH&S team to find improvement opportunities in the existing safety programs.
Requirements
Minimum 8 years progressive experience in a parts related role such as front parts counter sales or parts warehouse
5 to 8 years progressively responsible experience in people management, preferably in a unionized setting
Experience in parts & warehouse management systems
Strong understanding of parts and shop counter sales process
Well-rounded understanding of product support sales process
Understanding of enterprise resource systems and the processes and systems deployed within our parts network.
Understanding of warranty offerings and goodwill practice
Thorough understanding of labor relations and grievance resolution process
Business acumen and financial planning, budgeting, and forecasting knowledge
Performance Management and Performance Improvement Plan (PIP) processes and the principles of high-performance leadership
Benefits
Great people and place to work with a hybrid work opportunity
Career advancement and training opportunities
Pension and employee stock purchase plans with company contributions
Extensive health benefits including group medical and dental benefits, and short-term and long-term disability benefits
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