Parts Manager leading the Parts Department to provide service and support at Premier Equipment. Ensures customer satisfaction by managing inventory and collaborating with internal teams.
About the role
- Regional Parts Manager at Finning Canada overseeing parts sales, operations, and team leadership across multiple branches. Fostering safety culture and enhancing customer satisfaction in parts operations.
Responsibilities
- Provide clear and effective leadership while fostering a healthy and safe work environment for all parts employees across multiple branches within the region.
- Accountable for driving customer and shop parts sales, executing strategies that achieve targeted customer satisfaction levels, meeting KPI performance standards, and delivering on parts goals and objectives.
- Lead, demonstrate and champion a healthy and safe work environment and culture for all parts employees, contractors, and customers.
- Actively lead by example and champion a safety culture by ensuring that all safety standards, policies, procedures, and compliance requirements are communicated, implemented, and followed.
- Ensure that employees hold and maintain the appropriate safety training required for their position.
- Ensure that monthly spot audits are conducted and that at a minimum, safety TRIF and LTI targets are met, while always striving for zero.
- Work closely with the EH&S team to find improvement opportunities in the existing safety programs.
Requirements
- Minimum 8 years progressive experience in a parts related role such as front parts counter sales or parts warehouse
- 5 to 8 years progressively responsible experience in people management, preferably in a unionized setting
- Experience in parts & warehouse management systems
- Strong understanding of parts and shop counter sales process
- Well-rounded understanding of product support sales process
- Understanding of enterprise resource systems and the processes and systems deployed within our parts network.
- Understanding of warranty offerings and goodwill practice
- Thorough understanding of labor relations and grievance resolution process
- Business acumen and financial planning, budgeting, and forecasting knowledge
- Performance Management and Performance Improvement Plan (PIP) processes and the principles of high-performance leadership
Benefits
- Great people and place to work with a hybrid work opportunity
- Career advancement and training opportunities
- Pension and employee stock purchase plans with company contributions
- Extensive health benefits including group medical and dental benefits, and short-term and long-term disability benefits
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