Office operations technician supporting Desjardins administrative processes, software, and data systems. Improving procedures, resolving technical issues, and training users in a hybrid Lévis role.
About the role
- Bilingual Operations Agent conducting reference interviews and employment verifications. Supporting First Advantage’s background-screening and HR technology services in French and English.
Responsibilities
- Conduct professional reference interviews on behalf of clients
- Contact employers, educational institutions, and references to verify candidate information
- Review and validate employment and education claims, identifying discrepancies when necessary
- Handle inbound and outbound calls related to verifications and reference checks
- Provide client support and respond to inquiries in French and English
- Prepare, proofread, and edit reports for accuracy and quality
- Deliver completed verification results through the online platform
- Collaborate with team members to support client needs and service delivery
- Contribute to special projects and other operational initiatives as required
Requirements
- Fluency in both French and English, with strong verbal and written communication skills
- Excellent organizational and time management abilities
- Exceptional attention to detail and commitment to accuracy
- Ability to handle confidential and sensitive information with professionalism and discretion
- Strong customer service mindset and interpersonal skills
- Self-motivated with the ability to work independently and collaboratively as part of a team
- Comfortable navigating multiple software platforms, online systems, and databases
- Minimum typing speed of 35 words per minute
- Previous work experience in customer service, administration, operations, or a related field
Benefits
- Eligibility for the Company's Annual Incentive Bonus Plan
- Medical and dental coverage
- Retirement savings plan (RRSP)
- 20 days of annual PTO for eligible full-time employees
- Fully Remote
- Additional wellness and employee benefits
- Gain hands-on experience in the growing field of pre-employment screening and HR services
- Develop professional communication, investigative, and analytical skills
- Work in a collaborative and supportive team environment
- Grow your career with an industry-leading organization
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Degree requirement
No Education Requirement
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