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Project Manager – SalesForce
LinkedIn Recruiter Post
Project Manager for Salesforce CRM and WordPress portal integration in healthcare/public sector. 1 - year contract, 1 day/week onsite in Downtown Toronto.
About the role
- Technical Program Manager focusing on software release management for Ford of Canada, overseeing complex software projects and cross-functional collaboration.
Responsibilities
- Develop and manage detailed schedules for major or complex software projects, outlining all activities required for successful completion and release.
- Drive on-time, high quality software delivery and readiness for mass production within the software development lifecycle.
- Collaborate closely with development, quality assurance (QA), testing teams to deliver software on time to internal and external customers, including test releases, program milestones for new model launches, and future over-the-air (OTA) update releases.
- Manage the delivery of various gateway module software projects, utilizing JIRA dashboards and Agile methodologies (e.g., story/defect burndown) to track and report program progress.
- Lead status reporting for all assigned programs, providing clear and concise updates to stakeholders through various channels, including release notes, Confluence/Jira status reports, and executive-level summaries.
- Track technical issues and proactively find solutions for program problems as they arise, ensuring minimal disruption to release schedules.
- Facilitate and drive cross-functional collaboration and execution with key partners, including Engineering Teams, DevOps CI/CD, Verification & Validation (V&V), and OTA leads.
- Collaborate closely with cross-functional teams to define project scope, establish priorities, identify technical interdependencies, and ensure alignment with overall organizational objectives.
- Manage stakeholder expectations throughout the release lifecycle, proactively communicating changes and potential impacts.
- Identify potential risks, develop comprehensive mitigation plans, and track them to closure, ensuring the timely completion of strategic projects and programs.
- Define and monitor key quality metrics and KPIs to ensure software releases meet established standards.
- Analyze defined data sets and frame decisions that have a significant impact on feature areas and release quality.
- Champion continuous improvement, gathering feedback and refining release processes to boost efficiency and reduce cycle times.
- Lead post-release retrospectives and root cause analyses to identify process bottlenecks, systemic issues, and implement corrective actions.
- Establish and document best practices for software release management, ensuring consistency and scalability across multiple projects and teams.
Requirements
- Bachelor’s degree required; all disciplines considered. (Successful candidates will be required to provide proof of degree completion for the highest level of education attained. If the degree was obtained from a school outside of Canada, an Education Credential Assessment report showing Canadian equivalency is also required)
- 10+ years' experience in technical program management, with focus on software release management.
- 4+ years' experience managing cross-functional and / or cross-team projects.
- 4+ years' experience in the full Software Development Lifecycle, including modern deployment practices such as CI/CD, OTA updates, and release governance.
- Agile & Dependency Management: Proven track record of leading complex projects using Scrum/Kanban and JIRA to navigate intricate technical interdependencies and delivery schedules.
- Experience directing global, cross-functional teams with a focus on proactive risk mitigation, technical problem-solving, and data-driven quality metrics.
- Superior communication skills with the ability to translate technical complexity into executive-level insights and influence stakeholders at all levels of the organization.
- Background in automotive software or embedded systems is a significant advantage.
Benefits
- individuals may be eligible to participate in our Annual Compensation bonus program
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