About the role

Technical Project Manager coordinating enterprise SRE projects for Upsun, a cloud application platform. Translating partner requests, tracking infrastructure delivery, and improving project workflows across engineering teams.

Responsibilities

Serve as the primary coordination point for a strategic enterprise partner
Lead regular status updates and manage partner expectations
Keep Jira/Linear issue trackers accurately synchronized
Translate customer requests and post-incident follow-ups into prioritized tasks for SRE, Security, and Product teams
Track project milestones and cross-team dependencies
Identify and flag delivery risks across infrastructure, monitoring, and capacity planning initiatives
Handle routine stakeholder meetings, project administration, and ticket follow-through to protect SRE focus time
Establish flexible, pragmatic project tracking practices for the SRE organization

3+ years managing technical projects, program coordination, or customer delivery in software, cloud infrastructure, or DevOps environments
Ability to balance formal enterprise-client expectations with a fast-moving scale-up environment
Foundational understanding of cloud infrastructure, web hosting, Linux, and containers
Ability to communicate project status without making technical design decisions
Ability to navigate ambiguity, clarify fragmented requests, and create accountability without over-engineering processes
Excellent written and verbal communication skills with enterprise customers and senior internal stakeholders
Prior experience managing technical relationships or delivery for enterprise clients is a bonus
Experience bridging workflows across project tools such as Linear and Jira is a bonus
Legally authorized to work in Canada
Ability to pass a background check