About the role

Director leading client community strategy, events, advocacy, and engagement for Foundant, which builds software for foundations, nonprofits, and community organizations. Connecting clients and sector leaders through learning, partnerships, and digital communities.

Responsibilities

Lead Foundant’s client community strategy
Create opportunities for clients to connect, learn, share expertise, and build relationships
Bring clients and sector leaders together through flagship events, peer learning, smaller convenings, advisory groups, and digital communities
Build and activate the client advocate network
Create opportunities for clients to mentor, share stories, provide references and referrals, advise Foundant, and contribute to product development
Connect community across the client experience, including events, education, digital communities, communications, and in-product experiences
Shape Foundant’s presence in the sector and set community strategy and standards for conferences, sponsorships, partnerships, and industry gatherings
Lead client communication planning and align cross-functional teams around a coordinated strategy and calendar
Measure and strengthen community impact using client insights and data
Perform other duties as assigned

Significant experience in philanthropy, nonprofits, associations, community building, or the broader social good sector
Strong understanding of the people and issues shaping the social good field
Track record of building communities, networks, events, or engagement strategies that create measurable value
Strong relationship-building and facilitation skills
Ability to engage practitioners, partners, clients, and senior leaders
Strategic thinking combined with the ability to turn ideas into experiences, programs, and results
Collaborative leadership style
Ability to influence across teams and organizations
Curiosity and strong listening skills
Ability to use client insight and data to measure impact and guide decisions