Senior AI builder and analyst creating support workflows, QA tooling, and operational reporting. Clio’s legal AI platform helps legal professionals and firms work smarter.
About the role
- Bilingual customer service representative serving healthcare customers in English and French. Processing SAP orders and resolving inventory, shipping, pricing, and account issues.
Responsibilities
- Deliver industry-leading customer service in English and French to internal and external customers
- Answer customer service calls and direct inquiries to the appropriate departments
- Process customer orders and enter them accurately into SAP, following orders from entry through delivery
- Provide order status information and assist with stock availability, backorders, pricing discrepancies, complaints, lost shipments and other order discrepancies
- Communicate with internal departments, warehouses and distribution partners to resolve pricing, inventory, shipping and customer account issues
- Process credit and debit memos, product returns and customer account changes according to established procedures
- Perform other duties as assigned
Requirements
- Undergraduate degree or college diploma in a relevant discipline and two years of related experience, or an equivalent combination of education, training and experience
- Fluently bilingual in business English and French, with excellent written and verbal communication skills
- Strong customer service/order desk experience, with a focus on customer satisfaction
- Strong computer skills in Microsoft Office and SAP
- Excellent organizational, problem-solving and continuous improvement skills
- Strong attention to detail, with the ability to multitask and manage fluctuating workloads
- Self-motivated and able to work with minimal supervision
- Prior experience in the healthcare or pharmaceutical industry is preferred
Benefits
- Company paid health and dental benefits that start on your first day of employment
- Company matched RRSP program
- Generous vacation plan with one extra day accrual for each year of service
- Paid float days and paid sick days
- Employee assistance program
- Casual office dress code
- Employee recognition program
- Perkopolis & Goodlife Discounts
- Professional growth and development opportunities
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