About the role

Bilingual customer service representative serving healthcare customers in English and French. Processing SAP orders and resolving inventory, shipping, pricing, and account issues.

Responsibilities

Deliver industry-leading customer service in English and French to internal and external customers
Answer customer service calls and direct inquiries to the appropriate departments
Process customer orders and enter them accurately into SAP, following orders from entry through delivery
Provide order status information and assist with stock availability, backorders, pricing discrepancies, complaints, lost shipments and other order discrepancies
Communicate with internal departments, warehouses and distribution partners to resolve pricing, inventory, shipping and customer account issues
Process credit and debit memos, product returns and customer account changes according to established procedures
Perform other duties as assigned

Undergraduate degree or college diploma in a relevant discipline and two years of related experience, or an equivalent combination of education, training and experience
Fluently bilingual in business English and French, with excellent written and verbal communication skills
Strong customer service/order desk experience, with a focus on customer satisfaction
Strong computer skills in Microsoft Office and SAP
Excellent organizational, problem-solving and continuous improvement skills
Strong attention to detail, with the ability to multitask and manage fluctuating workloads
Self-motivated and able to work with minimal supervision
Prior experience in the healthcare or pharmaceutical industry is preferred

Company paid health and dental benefits that start on your first day of employment
Company matched RRSP program
Generous vacation plan with one extra day accrual for each year of service
Paid float days and paid sick days
Employee assistance program
Casual office dress code
Employee recognition program
Perkopolis & Goodlife Discounts
Professional growth and development opportunities