Product Owner I responsible for Salesforce platforms at World Education Services, translating business needs into technical solutions. Collaborating with stakeholders to enhance user experience and operational efficiency.
About the role
- Product Manager at Fullsteam overseeing product lifecycle from discovery to launch. Collaborating across teams to drive features and ensure user-focused design in SaaS environment.
Responsibilities
- Own the end-to-end product lifecycle for assigned features and product areas from initial discovery and requirements definition through to launch and post-launch iteration.
- Write clear, well-scoped user stories, epics, and acceptance criteria that give the engineering team what they need to build with confidence.
- Maintain and prioritize the backlog for your assigned areas, balancing user needs, business value, and technical constraints in collaboration with the Head of Product.
- Actively participate in sprint planning, grooming, and daily standups.
- Lead discovery work for upcoming initiatives, including user interviews, usability feedback analysis, competitive research, and stakeholder input gathering.
- Collaborate with the Product Designer to ensure features are well-designed and user-centered before moving into development.
- Partner with engineering leads to understand technical constraints and opportunities, incorporating them into product decisions and roadmap planning.
- Define and track success metrics for your product areas, using data and user feedback to drive continuous improvement.
- Partner with the Head of Product to audit, organize, and prioritize incoming feature requests from clients, ensuring they are assessed against product strategy and roadmap priorities.
- Triage and prioritize bug reports escalated by the customer success team for product areas under your ownership, working with engineering to assess impact and sequence fixes appropriately.
- Communicate clearly with stakeholders on priorities, progress, and trade-offs; escalating decisions to the Head of Product where appropriate.
- Contribute to broader product strategy discussions and help evolve team processes and ways of working as the organization grows.
Requirements
- 3–5 years of experience in a product management role, ideally within a SaaS or software product environment.
- Demonstrated experience owning features or product areas independently through a full delivery lifecycle.
- Solid understanding of agile methodologies and experience working within sprint-based development teams.
- Experience conducting user research or customer discovery and translating findings into product decisions.
- Comfortable navigating technical documentation and vendor specs to inform planning and scoping decisions.
Benefits
- Medical
- Extended Health and LTD plan
- Dental
- Vision
- RRSP (with employer match)
- Health Spending Account
- Flexible paid time off
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