Staff Product Designer shaping onboarding, activation, and purchase experiences for Superhuman’s AI - powered Mail platform. Leading growth experiments that make email and scheduling workflows easier to adopt.
About the role
- Product Designer focused on enhancing user experiences for gaiia’s operational platform, collaborating with product and engineering teams on complex workflows.
Responsibilities
- Design end-to-end experiences for gaiia’s operational platform, from early concepts and prototypes to polished, shipped UI.
- Work closely with product and engineering to turn ambiguous problems into clear scopes, strong interaction models, and durable design decisions.
- Use research and rapid iteration to make complex workflows simpler, faster, and more trustworthy.
- Build and evolve our design system so teams can ship consistently high-quality experiences as the product scales.
- Partner with QA to make to review, test, with clear specs, edge cases, and acceptance criteria.
- Use AI thoughtfully to explore more options, validate decisions sooner, and increase the impact of your work.
- Raise the bar on craft, accessibility, and clarity—sweating the details that make software feel effortless.
Requirements
- 5+ years of product design experience, with a portfolio that shows strong craft and clear thinking.
- Experience designing complex B2B web applications, especially across operational domains like Billing & Notifications, CRM, Product Catalog, Inventory/Fulfillment, Network & Geo, and platform tooling (including AI-powered product surfaces).
- Proficiency with modern design and prototyping tools (Figma, FigJam) and comfort using AI tools in your workflow (e.g., Claude) alongside user testing tools.
- Strong grasp of user-centered design principles, and the ability to translate customer needs into simple, high-quality experiences.
- Experience planning and running research (interviews, usability testing) and using insights to iterate.
- Familiarity with mixed-method research, experimentation (A/B testing), and agile product development.
- Clear, structured communication and the ability to build alignment across design, product, and engineering.
- Comfort working in fast-moving, highly iterative environments where ideas evolve through open dialogue and shared work.
- Ownership mindset and growing leadership: you take responsibility for results, bring a point of view, align partners, and follow through.
- Strong problem-solving skills and the ability to context-switch across multiple streams of work.
- Openness to feedback, with a willingness to refine, rethink, and reimagine your work.
- Bachelor’s degree in user experience design or a related field is a plus.
Benefits
- Flexible 25 days of vacation.
- Stock Options Plan.
- Group Insurance.
- Telemedicine.
- Life Spending Account.
- Employee-sponsored RRSP.
- Flexible working hours & all-remote work.
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