Group Service Representative administering group insurance plans and serving Desjardins members and clients. Managing large employer groups, client relationships, plan changes, and personalized insurance solutions.
About the role
- Field Service Representative for GE HealthCare providing technical service and support for diagnostic imaging equipment. Focus on customer satisfaction and service delivery across Saskatchewan.
Responsibilities
- Provide direct technical service on customers equipment install base
- Include preventative maintenance, remedial service, field modification instruction, installation and calibration
- Completion of all required documentation to meet government, business, and audit requirements
- Provide technical support outside of normal business hours and be available for on call as required
- Manage repair parts cycle times to business targets
- Maintain customer service logs and internal service records
- Maintain daily and timely communications with customers to ensure resolution and proper follow-up
- Maintain tools and test equipment properly and ensuring they are calibrated
- Meet Quality Management System and Environment Health and Safety requirements
- Utilize the escalation process to resolve customer service delivery issues
- Conducting root cause analysis that will lead to effective problem solving
- Participate in sales opportunities such as contract renewals
- Integrate into the hospital culture and work in conjunction with existing hospital resources
Requirements
- Technical Diploma / Degree in Electronics or Biomedical Engineering or equivalent experience or training
- Minimum of two years’ experience in Diagnostic Imaging Equipment Service
- Proven track record of superior customer service skills
- Excellent analytical and communication skills (written and verbal)
- Technical and troubleshooting skills
- Exceptional interpersonal skills and organizational skills
- Boundaryless behavior and able to work with a diverse team across multiple functions
- Strong ability to execute independent judgment in support of a team
- Experience responding effectively to customer concerns
- Must have a valid Canadian driver's license
- Mechanical Aptitude and expertise with hand tools etc.
- Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted
Benefits
- Relocation Assistance Provided: No
- Health insurance
- Flexible work arrangements
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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