Senior Product Manager at Genesys leading conversation intelligence capabilities for enterprise-scale improvements in customer experience. Collaborating with cross-functional teams to shape product strategy and execution.
Responsibilities
Own and evolve conversation intelligence capabilities that transform interaction data into measurable customer and agent performance improvements
Define and drive product strategy and roadmap for Supervisor AI, Virtual Supervisor, and Quality Management experiences
Translate customer problems into clear, outcome focused product requirements and prioritized backlogs
Partner with engineering and applied AI teams to apply transcription, sentiment analysis, speech and text analytics, and generative AI where it delivers meaningful value
Engage enterprise customers and internal stakeholders to validate use cases, refine strategy, and measure business impact
Drive end to end product execution from concept through launch, adoption, and continuous iteration
Requirements
Demonstrate 3 or more years of product management experience in enterprise SaaS, analytics, or AI enabled platforms
Ship AI or machine learning powered products into production environments
Apply strong analytical thinking and use data to inform prioritization and success metrics
Communicate effectively across technical and non technical audiences
Collaborate cross functionally with engineering, design, and commercial teams
Hold a Bachelor’s degree in a technical or related field, or equivalent practical experience
Benefits
Comprehensive extended group health coverage
Generous paid time off, including vacation and personal leave
Retirement savings program with employer RRSP matching up to a prescribed maximum amount
Family-friendly benefits, including parental leave top-up and adoption assistance
Growth and development opportunities through access to learning resources and internal mobility programs
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