Senior Product Manager owning provider experience and clinical operations products at Maple, Canada’s on - demand healthcare platform. Driving scalable workflows and AI - enabled care delivery improvements.
About the role
- Senior Product Manager at Genesys leading conversation intelligence capabilities for enterprise-scale improvements in customer experience. Collaborating with cross-functional teams to shape product strategy and execution.
Responsibilities
- Own and evolve conversation intelligence capabilities that transform interaction data into measurable customer and agent performance improvements
- Define and drive product strategy and roadmap for Supervisor AI, Virtual Supervisor, and Quality Management experiences
- Translate customer problems into clear, outcome focused product requirements and prioritized backlogs
- Partner with engineering and applied AI teams to apply transcription, sentiment analysis, speech and text analytics, and generative AI where it delivers meaningful value
- Engage enterprise customers and internal stakeholders to validate use cases, refine strategy, and measure business impact
- Drive end to end product execution from concept through launch, adoption, and continuous iteration
Requirements
- Demonstrate 3 or more years of product management experience in enterprise SaaS, analytics, or AI enabled platforms
- Ship AI or machine learning powered products into production environments
- Apply strong analytical thinking and use data to inform prioritization and success metrics
- Communicate effectively across technical and non technical audiences
- Collaborate cross functionally with engineering, design, and commercial teams
- Hold a Bachelor’s degree in a technical or related field, or equivalent practical experience
Benefits
- Comprehensive extended group health coverage
- Generous paid time off, including vacation and personal leave
- Retirement savings program with employer RRSP matching up to a prescribed maximum amount
- Family-friendly benefits, including parental leave top-up and adoption assistance
- Growth and development opportunities through access to learning resources and internal mobility programs
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