Senior Product Manager, Conversation Intelligence

Posted 2 weeks ago

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About the role

  • Senior Product Manager at Genesys leading conversation intelligence capabilities for enterprise-scale improvements in customer experience. Collaborating with cross-functional teams to shape product strategy and execution.

Responsibilities

  • Own and evolve conversation intelligence capabilities that transform interaction data into measurable customer and agent performance improvements
  • Define and drive product strategy and roadmap for Supervisor AI, Virtual Supervisor, and Quality Management experiences
  • Translate customer problems into clear, outcome focused product requirements and prioritized backlogs
  • Partner with engineering and applied AI teams to apply transcription, sentiment analysis, speech and text analytics, and generative AI where it delivers meaningful value
  • Engage enterprise customers and internal stakeholders to validate use cases, refine strategy, and measure business impact
  • Drive end to end product execution from concept through launch, adoption, and continuous iteration

Requirements

  • Demonstrate 3 or more years of product management experience in enterprise SaaS, analytics, or AI enabled platforms
  • Ship AI or machine learning powered products into production environments
  • Apply strong analytical thinking and use data to inform prioritization and success metrics
  • Communicate effectively across technical and non technical audiences
  • Collaborate cross functionally with engineering, design, and commercial teams
  • Hold a Bachelor’s degree in a technical or related field, or equivalent practical experience

Benefits

  • Comprehensive extended group health coverage
  • Generous paid time off, including vacation and personal leave
  • Retirement savings program with employer RRSP matching up to a prescribed maximum amount
  • Family-friendly benefits, including parental leave top-up and adoption assistance
  • Growth and development opportunities through access to learning resources and internal mobility programs

Job type

Full Time

Experience level

Senior

Salary

$115,800 - $149,800 per year

Degree requirement

Bachelor's Degree

Location requirements

HybridTorontoCanada

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