Regional Training Manager developing patient - support training programs for Cencora, a global pharmaceutical solutions company. Evaluating learning outcomes, coordinating delivery, and supporting case - manager development across Canada.
About the role
- Learning Advisor responsible for training customers on Genetec’s products. Collaborating with internal and external teams to develop effective training solutions and support customer learning goals.
Responsibilities
- Record enterprise account information and training requests using the CRM (Customer Relationship Management), the LMS (Learning Management System) and related tools
- Collaborate with internal teams (training content, infrastructure) and external teams (sales, customer service) to deliver training projects
- Serve as the primary point of contact for custom trainings and large accounts
- Build relationships with enterprise accounts, identify their needs and proactively make recommendations to support their ongoing learning objectives
- Ensure compliance with payment policies in accordance with finance team guidelines
- Work with various vendors (conference rooms, catering, etc.)
- Prepare on-site training rooms and online conference sessions for weekly training courses
- Coordinate with regional offices to ensure remote sites have all necessary resources to deliver high-quality training
- Update training information on the Genetec website, the CRM and the LMS
- Efficiently deploy training team resources to ensure trainings are delivered on schedule in line with the department’s key performance indicators (KPIs)
- Ensure customers receive timely and accurate responses to their training requests (SLA)
- Report issues that require support or management attention
- Participate in process automation and continuous improvement initiatives
- Other related duties
Requirements
- You have experience in a fast-paced, customer-facing role
- You possess strong organizational skills and can manage multiple projects simultaneously
- You have excellent communication and interpersonal skills
- You are fully fluent in French and English, both spoken and written (this role involves interactions with our international colleagues and customers)
- You are resourceful, detail-oriented and take a solutions-focused approach to complex requests
- You are results-driven, motivated and value continuous learning
- Proficiency in French and English, both spoken and written (this role requires interactions with our international colleagues and customers)
Benefits
- Competitive compensation package
- Tuition/education reimbursement program
- Work–life balance supported by a flexible work schedule
- Subsidized meals at our amazing Bistro (Les Cordons Bleus)
- Unlimited complimentary coffee and fruit
- Free parking for all employees
- On-site fitness center with a personal trainer, plus several health and wellness workshops
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Bilingual automotive software trainer helping PBS dealerships implement PBS’s Dealer Management System. Delivering virtual and onsite training across Canada, the U.S., and Caribbean customer sites.
Bilingual automotive software trainer supporting dealership implementations across North America. Delivering virtual and onsite PBS DMS training while traveling to customer sites.
Learning specialist designing digital and live employee development experiences for The Dufresne Group, a Canadian home furnishings retailer. Managing LMS content, learning analytics, facilitation, and capability - building initiatives.
Learning specialist designing digital and in - person development experiences for The Dufresne Group, a Canadian home furnishings retailer. Managing LMS content, facilitation, evaluation, and learning analytics.
Government of Alberta facilitator delivering trauma - informed caregiver training for children and youth in care. Developing curricula, assessing caregiver competencies, and partnering with Indigenous communities and child intervention stakeholders.
Instructional designer supporting University of Alberta instructors with AI - informed teaching, assessment, and course design. Developing professional learning, accessible resources, and evidence - informed programming through CTL collaboration.
Instructional Designer creating ILT, e - learning, and performance - support materials for PLATO, Canada’s Indigenous - owned technology services company. Supporting public - sector transformation and user adoption.
Instructional Designer creating customer learning programs for Pigment’s AI - powered business planning platform. Developing e - learning, video, and interactive courses that drive customer adoption.
Operations Change Analyst coordinating engineering, manufacturing, supplier, and service changes for Invinity’s vanadium flow batteries. Maintaining ERP data, BOMs, validation evidence, documentation, and implementation reporting.