Group Training Specialist facilitating product training sessions for Clio, helping customers onboard and adopt products successfully. Engaging with customers and refining training content based on feedback.
About the role
- Learning Advisor responsible for training customers on Genetec’s products. Collaborating with internal and external teams to develop effective training solutions and support customer learning goals.
Responsibilities
- Record enterprise account information and training requests using the CRM (Customer Relationship Management), the LMS (Learning Management System) and related tools
- Collaborate with internal teams (training content, infrastructure) and external teams (sales, customer service) to deliver training projects
- Serve as the primary point of contact for custom trainings and large accounts
- Build relationships with enterprise accounts, identify their needs and proactively make recommendations to support their ongoing learning objectives
- Ensure compliance with payment policies in accordance with finance team guidelines
- Work with various vendors (conference rooms, catering, etc.)
- Prepare on-site training rooms and online conference sessions for weekly training courses
- Coordinate with regional offices to ensure remote sites have all necessary resources to deliver high-quality training
- Update training information on the Genetec website, the CRM and the LMS
- Efficiently deploy training team resources to ensure trainings are delivered on schedule in line with the department’s key performance indicators (KPIs)
- Ensure customers receive timely and accurate responses to their training requests (SLA)
- Report issues that require support or management attention
- Participate in process automation and continuous improvement initiatives
- Other related duties
Requirements
- You have experience in a fast-paced, customer-facing role
- You possess strong organizational skills and can manage multiple projects simultaneously
- You have excellent communication and interpersonal skills
- You are fully fluent in French and English, both spoken and written (this role involves interactions with our international colleagues and customers)
- You are resourceful, detail-oriented and take a solutions-focused approach to complex requests
- You are results-driven, motivated and value continuous learning
- Proficiency in French and English, both spoken and written (this role requires interactions with our international colleagues and customers)
Benefits
- Competitive compensation package
- Tuition/education reimbursement program
- Work–life balance supported by a flexible work schedule
- Subsidized meals at our amazing Bistro (Les Cordons Bleus)
- Unlimited complimentary coffee and fruit
- Free parking for all employees
- On-site fitness center with a personal trainer, plus several health and wellness workshops
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