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About the role
- Service Manager III overseeing power-generation field projects for GE Vernova, which accelerates reliable, affordable, sustainable energy. Managing customer delivery, costs, safety, quality, and field execution.
Responsibilities
- Develop field service outage cost estimates using standards
- Plan, prepare, and manage projects from beginning to end, including schedules, costs, staffing, project setup, requirements, purchase orders, risk analysis, mitigation strategies, and performance targets
- Serve as a customer interface and communicate with Customer Service Managers, CSLs, and CPMs
- Review forecasts to maximize utilization and meet catalog targets
- Review sub-contracts and negotiate terms and conditions
- Coordinate daily with Field Service Coordinators, Resource Managers, EHS Managers, and Staff Project Managers
- Lead daily project execution status calls, Day 2 calls, and OEL Day 2 spot check calls
- Monitor project progress and costs with project controls support
- Conduct audits and inspections during installation, commissioning, receiving, operation, and maintenance activities
- Analyze and report project closeout metrics
- Review revenue pacing and billing and approve supplier invoices
- Manage purchase order limits, employees without POs, unbilled shipments, accounts receivable, and credit card aging
- Lead shift handover review sessions
- Implement corrective actions based on safety observations, advanced communication notifications, and root cause analyses
- Interview candidates and assess qualifications for recruitment and hiring
- Reward and recognize strong performance through site compensation/incentive processes
- Ensure EHS standards and compliance with FME plans, customer requirements, and OneGE EHS plans
- Preside over field execution activities of outage managers and construction managers
- Support end-customer pre- and post-outage meetings
- Complete requisitions for tooling and third-party vendor services
- Approve technical reports and update documentation
- Maintain contact with TFAs running assigned projects
- Perform other duties aligned with FieldCore’s vision and organizational values
Requirements
- Bachelor’s degree or equivalent in related field with minimum 5 years project management experience; 7 to 10 years applicable experience and demonstrated success/knowledge
- Minimum of 5 years' experience managing and developing employees
- Minimum of 5 years' experience of specialized/industry experience
- Experience in power generation or technical industry can be substituted for degree and/or project management experience
- English proficiency required
- Previous experience as Service Manager II
- Reside in greater Toronto, ON area
- Excellent customer service and interpersonal skills
- Proficient in project management
- Ability to solve complex problems
- Excellent communication skills
- Ability to perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time sensitive deadlines
- Legal authorization to work in Canada
- Successful completion of a background investigation
- Travel may be required
- Ability and willingness to work holidays, weekends and overtime as required by field assignments
Benefits
- Discretionary annual bonus
- Relocation Assistance Provided: No
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