About the role

Regional Manager driving revenue, provider recruitment, and compliance across Canada for Confident Remodels’ installed home-improvement platform. Managing contractor performance, metrics, partnerships, and frequent field travel.

Responsibilities

Drive revenue growth in the assigned territory
Ensure compliance with all program requirements
Recruit and retain qualified Providers
Develop and maintain strong Provider relationships
Partner with Senior Management, including the CEO and CFO
Collaborate with Compliance, Licensing, Central Processing, Call Center, and Customer Solutions departments
Monitor Provider coverage and capacity and identify coverage needs
Source and recruit Providers with expertise in various home improvement areas
Manage recruiting needs and transition approved Providers to Compliance for onboarding and activation
Support Compliance Specialists in vetting Providers through application and activation
Train, coach, influence, and hold Contractors accountable to company processes and standards
Review business metrics and reports, develop action plans, and implement them
Conduct Monthly Business Reviews with Providers
Coordinate store visits with lead generators and store management
Identify, document, and share best practices in lead generation, sales, installation, and service
Refine processes to automate or improve efficiency
Communicate and execute new initiatives, programs, and policies in the field
Assist in resolving service issues
Perform other duties as required

Prolonged periods of work at a desk and on a computer
Certain tasks may occasionally require handling or moving materials weighing up to 15 pounds (7 kg)
High School Diploma or equivalent
3+ years of retail or related experience
Strong business acumen with an eye for detail and a commitment to excellence
Sound judgment and strong problem-solving ability
Exceptional communication skills, both verbal and written, with the ability to present information in a clear and concise manner
Ability to interact effectively with all levels of an organization, including executive and C-level
Exceptional organization skills
Ability to juggle multiple projects at a time, while maintaining efficiency and sharp attention to detail
Self-motivated, independent, and able to thrive in a remote work environment
Highly organized with excellent time management skills and a demonstrated ability to meet deadlines
Computer literate, including proficient in Microsoft Office Suite and other computer software
Ability to adapt to changing or multiple priorities
Must reside within reasonable proximity to a major airport to support frequent and efficient business travel
Ability to travel at least 50% of the time
Bachelor's Degree in Business Management, Project Management, or related discipline (asset)
Knowledge of the home improvement industry (asset)

100% remote work environment
Employer provided equipment
Medical, dental, and vision insurance
Company paid basic life, short-term disability, and long-term disability insurance
RRSP with a generous company matching contribution
Paid time off