Creative Operations Manager orchestrating resourcing and integrated delivery for GALE, a business agency. Managing creative capacity, staffing, production traffic, and client - facing project execution.
About the role
- Operations Manager optimizing international student recruitment for Global University Systems Canada. Managing projects, agent relationships, KPIs, CRM data, and cross-functional operational improvements.
Responsibilities
- Work closely with Business Development Coordinators, Business Developers, and the Vice President to streamline operations
- Oversee project planning, execution, and process improvements to enhance efficiency
- Support the development and implementation of strategic initiatives for international recruitment
- Act as the primary liaison between recruitment teams and external partners
- Manage incoming agent inquiries and maintain seamless business relationships
- Support agent and key account development, including handling escalations and problem-solving
- Track and analyze KPIs, team targets, and performance metrics
- Provide business-critical insights and strategic recommendations to senior leadership
- Maintain databases, ensuring accurate data collection and reporting
- Identify gaps in recruitment, marketing, and partner engagement processes and recommend improvements
- Support contract compliance policies and ensure adherence to internal procedures
- Work cross-functionally to enhance operational systems and reporting structures
Requirements
- Proven experience in operations, business development, or project management
- Strong leadership and cross-functional collaboration skills
- Ability to manage multiple projects in a fast-paced, global environment
- Experience in international education, recruitment, or a related industry is a plus
- Strong analytical skills, with experience in data reporting and performance metrics
- Proficiency in Excel, Salesforce, and other CRM tools
- Excellent communication, problem-solving, and relationship management abilities
- Ability to work effectively with senior leadership and executive teams
Benefits
- Equal opportunities employer
- Inclusive, collaborative, and sustainability-focused community
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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