LP
Senior Director, Product Owner
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Senior Director, Product Owner for Digital Acquisition Chequing and Bundles, driving digital account acquisition and leading agile squad.
About the role
- Product Owner responsible for defining and managing product features and functionalities at GoodLife Fitness. Collaborating with teams to drive the success of customer-facing digital products.
Responsibilities
- Develops product strategy and defines product roadmaps based on an integrated understanding of customer behavior, company strategy, and anticipated market trends, and reporting and analytics needs.
- Champions the customer’s viewpoints by gathering and analyzing feedback from multiple touch points to optimize and ensure a superior customer experience.
- Manages multiple products while facilitating the development of new features and functionalities.
- Acts as a key partner with assigned lines of business to understand high level business goals and relative priorities.
- Collaborates with business operations to assist in the detection, diagnosis and resolution of defects as they relate to owned products.
- Works within an agile product delivery model and drives the scoping for product improvements including development of business cases, supporting metrics, business requirements, and product specifications.
- Supports user acceptance testing and supports go-to-market planning to gain successful customer engagement and product adoption.
- Reviews product regularly and has the authority to accept or reject features or changes.
- Works alongside analytical team partners to ensure success measurement plans are executed and outcomes are communicated to the necessary stakeholders.
- Writes narratives, use cases, user stories, and requirements to enable the product planning process.
- Develops, monitors, evaluates and standardizes key metrics and product analytics to improve technical (performance, reliability, scalability) and customer / business performance, fostering a culture of data-driven decisions across internal stakeholder groups.
- Manages the support process from root cause analysis to resolution to address bugs and identified gaps.
- Regularly reviews and maintains written documentation to ensure products are functioning as intended.
- Participates in regular agile ceremonies with product scrum team.
- Prioritizes feature list items from the product backlog to suit business needs whilst considering development capacity
Requirements
- Bachelor's degree, post-secondary diploma, or accreditation applicable to their assigned portfolio is required
- 3 years of experience taking on end-to-end product ownership and successfully delivering results in a dynamic and complex environment.
- 2+ years of experience developing products or services in an agile environment
- Demonstrated experience working with data management technologies, and Cloud data solutions (for Data PO’s)
- Thorough understanding of agile software development methodologies, values, and procedures
- Understanding of technologies applicable to the assigned portfolio (e.g. HTML, CSS, SaaS platform architecture, RESTful services, data management technologies, SQL, Cloud data solutions, Azure)
- Experience with capturing technical documentation (e.g., process mapping, diagrams)
- Solid understanding of integration design patterns, data warehousing technologies and data transformation (for Data PO’s)
Benefits
- Ongoing training and development to ensure a long and successful career path
- Career advancement opportunities
- Competitive Total Rewards Package
- FREE Fitness membership
- Fun and energetic atmosphere to come to every day!
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