About the role

Senior UX Designer working with product teams to create accessible experiences leveraging AI technologies at GoTo. Collaborating on user-centered designs to enhance product usability.

Responsibilities

Collaborate closely with your trio (development and product management partners) and with key stakeholders across the portfolio.
Design end-to-end experiences by creating low-fidelity wireframes, high-fidelity design assets, journey maps, and detailed service blueprints.
Own customer outcomes and develop a holistic, integrated vision for the user experience.
Lead design reviews, critiques, and workshops to ensure smooth collaboration among stakeholders.
Use user feedback and data to inform design decisions, working with product management to define strategic direction.
Develop design concepts and solutions grounded in user needs, product vision, and technical capabilities.
Leverage state-of-the-art AI tools and maintain a curious mindset toward AI to experiment and craft innovative, outcome-focused design solutions.

Minimum of 5 years of relevant industry experience in senior roles leading the design of software-as-a-service products.
Ability to produce design deliverables for the full user experience, including initial vision and concept work, workflows, wireframes, and polished visual designs.
Portfolio demonstrating both web and mobile projects, including examples of delivered products with details on your specific contributions to design direction and decisions.
Experience incorporating user research findings into concepts and collaborating with UX research and content design teams.
Passion for solving complex problems and identifying opportunities to improve product experience.
Experience in specialized markets such as healthcare, automotive, education, or insurance is a plus.

Comprehensive health benefits, life and disability insurance, and fertility and family-building support programs.
Generous paid time off and vacation, volunteer days, quarterly personal wellness days, and meeting-free days.
Tuition reimbursement and book stipend programs to support ongoing learning and professional development.
Thrive Global wellness program, confidential Employee Assistance Program (EAP), and one-on-one wellness coaching.
Employee programs including Employee Resource Groups (ERGs), the “GoTo Gets Involved” initiative, and a charitable donation matching program to amplify your social impact and network.
Registered Retirement Savings Plan (RRSP) to help you plan for the future.
Gym reimbursement programs to support your physical well-being.
Access to telemedicine services for convenient healthcare.
GoTo performance bonus program to celebrate your contributions and impact.
Monthly remote-work allowance to help cover home office expenses.