About the role

UX Designer at GoTo shaping experiences for millions using AI tools. Collaborating with teams to drive intuitive product design.

Responsibilities

Collaborate closely with your trio (development and product management partners) as well as with key stakeholders across the portfolio.
Design end-to-end experiences by creating low-fidelity wireframes, high-fidelity design assets, journey maps, and detailed service blueprints.
Own customer outcomes and develop a holistic, integrated user experience vision.
Facilitate design reviews, critiques, and workshops to ensure smooth collaboration among stakeholders.
Leverage user feedback and data to inform design decisions, working with product management to define strategic direction.
Develop design concepts and solutions based on user needs, product vision, and technical capabilities.
Use state-of-the-art AI tools and maintain a curious mindset toward AI to experiment and craft innovative, outcome-focused design solutions.

Minimum 3 years of relevant industry experience in senior roles leading the design of SaaS products.
Ability to produce design deliverables across the full user experience, including initial vision and concept work, workflows/flows, wireframes, and polished visual designs.
Portfolio showcasing both web and mobile projects, with examples of delivered products that detail your specific contributions to design direction and decisions.
Experience integrating user research findings into concepts and collaborating with UX research and content design teams.
Passion for solving complex problems and identifying opportunities to improve product experience.
Experience in specialized markets such as healthcare, automotive, education, and insurance is a plus.

Comprehensive health benefits, life and disability insurance, and fertility and family-building support programs.
Generous paid time off and holidays, volunteer days, quarterly personal wellness days, and no-meeting days.
Tuition and book reimbursement programs to support ongoing learning and professional development.
Thrive Global wellness program, confidential employee assistance program (EAP), and one-on-one wellness coaching.
Employee programs — including employee resource groups (ERGs), the “GoTo Gets Involved” program, and charitable donation matching — to amplify your social network and the impact of your contributions.
Registered Retirement Savings Plan (RRSP) to help you plan for the future.
Gym fee reimbursement programs to support physical wellness.
Access to telemedicine services for convenient healthcare.
GoTo performance bonus program to celebrate your engagement and contributions.
Monthly remote work allowance to cover home office expenses.