About the role

Documentation and Technical Writing Manager guiding technical writing for Grafana's documentation. Managing a team and collaborating on enhancing documentation quality and accessibility.

Responsibilities

Understand the gaps in our current documentation and how to organize and build documentation for scale
Help establish best practices within the technical writing team to keep up with our needs for documentation across projects and products
Manage a team of technical writers
Work with the technical writing management team and other stakeholders to support a collaborative, intentional content strategy across content types, including blogs and video
Collaboratively develop opinionated content that helps users become successful with our products using our technical documentation
Support a transparent project management process to help internal stakeholders track significant updates to our documentation
Promote an approach that focuses on results and supports work-life balance by helping to balance assignments across the team when workloads are uneven, manage conflicting priorities, and prevent over-resourcing

Experience leading and writing excellent developer documentation in a dynamic, fast-paced environment
Experience interacting with engineering and other internal and external groups to define deliverables, priorities, and processes
Player/coach mentality to engage with an international team
Ability to quickly understand the organization’s needs and develop a plan in response, helping technical writers prioritize high-priority feature release work with other documentation, usability, and process improvements
Experience managing remotely across global time zones
Experience as a technical writer working on developer documentation
Experience working with the open source community
Experience building relationships and advocating for the technical writing discipline with internal stakeholders
First-class written, verbal, and interpersonal communication skills
Experience working with docs-as-code, Markdown, Git, GitHub, and project management tools

100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment.
Transparent Communication – Expect open decision-making and regular company-wide updates.
Innovation-Driven – Autonomy and support to ship great work and try new things.
Open Source Roots – Built on community-driven values that shape how we work.
Empowered Teams – High trust, low ego culture that values outcomes over optics.
Career Growth Pathways – Defined opportunities to grow and develop your career.
Approachable Leadership – Transparent execs who are involved, visible, and human.
Passionate People – Join a team of smart, supportive folks who care deeply about what they do.
In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable.