Customer Support Coordinator providing multichannel support for Trupanion partners including clinics and breeders. Role involves real - time assistance and strong customer relations skills.
About the role
- Account Manager driving sales for Grainger, a leading industrial distributor. Managing client accounts and delivering customer solutions to enhance sales volume and client satisfaction.
Responsibilities
- Understand client objectives and remain attentive and responsive to evolving client needs
- Demonstrate knowledge of market data and access to resources to respond quickly to new developments in clients’ businesses
- Oversee support for tasks related to managed inventory to improve client understanding, increase touchpoints within the client group, and drive sales results
- Understand Grainger’s value proposition by delivering solutions that increase profitable sales volume
- Develop account-penetration strategies, including regular reviews of key customers’ business activities to maximize sales
Requirements
- More than 2 years’ experience in outside direct sales (or equivalent experience in inside sales or marketing)
- Sales forecasting, opportunity management, and account planning
- Process discipline and the ability to align planning objectives with a pipeline-development process to grow market revenue
- Ability to use sales processes to uncover customer objections and concerns and determine the appropriate solution
- High school diploma or GED (post-secondary education preferred)
Benefits
- Health insurance, dental insurance, vision coverage, and prescription drug coverage
- Paid time off and 12 company-observed holidays per year (varies by province)
- Life insurance, including coverage for spouse and dependents
- Employee family assistance program to help teammates address physical, emotional, mental, financial, and other challenges
- Registered Retirement Savings Plan (RRSP) and a defined contribution pension plan to help you save for your financial future
- Tuition and professional membership assistance program
- Employee discounts, teammate perks, and more!
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