About the role

Bilingual customer experience specialist supporting Plan Members and providers for Manion, a Canadian benefits administration firm. Handling coverage, claims, and service inquiries across phone, email, and live chat.

Responsibilities

Serve as the first point of contact for Plan Members and their healthcare providers via phone, email, and live chat
Provide plan coverage information
Explain claims processes
Support customer inquiries and create a smooth, positive experience
Advocate for Plan Members
Manage multiple priorities efficiently while remaining focused and composed
Remain positive and professional after difficult interactions
Contribute to a collaborative, solutions-focused environment
Handle inquiries confidently and provide clear, accurate, and helpful responses

Excellent communication in English, both spoken and written
2+ years of experience in a customer-facing or call center environment
Post-secondary education
Strong active listening skills
Excellent multitasking and time management abilities
Tech-savvy, with comfort using a variety of customer service software and systems
Able to work independently and within a team environment
Previous participation in an employee group benefits plan
French bilingual capability, as specified by the role title