Group Service Representative administering group insurance plans and serving Desjardins members and clients. Managing large employer groups, client relationships, plan changes, and personalized insurance solutions.
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Member Experience Representative – Part-Time
Posted last week
About the role
- Member Experience Representative engaging with Plan Members via phone, email, and chat. Creating effective customer experiences discussing benefits coverage and claim submissions.
Responsibilities
- Interact with Plan Members and their chosen dental and paramedical healthcare providers via phone, email and online chat
- Create engaging and efficient customer experiences primarily discussing the details of the benefits plan coverage and the status of their claim submissions
- Go through training in a virtual environment going through all the process, products and procedures necessary to be a subject matter expert in your new role
- Understand the importance of delivering a positive customer experience being an advocate for the customer
- Manage your workload effectively as a multi-tasker
Requirements
- 1+ years' experience in a customer facing role
- Excellent communicator, in a corporate setting
- Strong listener and a team player
- Tech savvy and can use the designated software at an advanced level
- Great if you come from a call center/customer service background
- Bonus if you are bilingual French speaking (written and verbal communication is an asset)
Benefits
- Wellness support, including comprehensive mental health resources, to prioritize your well-being both in and out of the workplace
- A supportive culture, with opportunities to grow, and where our team members feel valued and empowered to thrive
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