Senior Data Analyst at BMO analyzing collection trends and optimizing performance through advanced analytics. Collaborating with teams to drive data - driven decision - making in collections strategies.
About the role
- Strategy & Analytics Manager owning analytical and operational infrastructure for Hopper's travel commercial organization. Building data models and utilizing AI in analysis for business success.
Responsibilities
- Design, build, and maintain the data models, dashboards, and reporting frameworks that give the commercial organisation clear, trusted visibility across the full commercial funnel
- Use AI tools as a core part of your analytical workflow — accelerating insight generation, improving output quality, and freeing up capacity for higher-order problem solving
- Run deep-dive analytical projects to surface patterns, anomalies, and opportunities in commercial data, translating findings into clear and actionable recommendations for commercial stakeholders
- Define and track KPIs that measure both business outcomes and the effectiveness of the processes driving them, creating a continuous improvement feedback loop
- Own preparation and follow-through for key internal meetings, strategic reviews, and cross-functional forums — ensuring the right data is in the room and decisions translate into clear next steps
- Build the analytical frameworks that underpin quarterly planning, forecasting, and target-setting, producing outputs commercial leaders can use directly
- Map, challenge, and rebuild core commercial workflows — including pipeline management, forecasting cadences, and sales incentive structures — into cleaner, faster, and more scalable ways of working
- Implement operational improvements end-to-end: not just designing the solution, but driving adoption and measuring impact with rigour
- Identify where AI can fundamentally change how commercial processes work, then build and deploy those solutions directly
- Develop a hands-on understanding of our commercial tech stack, diagnosing where friction, data loss, or missed opportunities exist
- Translate commercial problems into well-defined briefs that Product and Engineering teams can act on, bringing enough technical fluency to be a genuine peer in those conversations
Requirements
- 2+ years of experience in data analytics, sales operations, strategy & operations, or a similar analytical or commercial role
- Proficiency in SQL and hands-on experience with BI and data tools such as Looker, Tableau, or BigQuery
- A track record of building things — data models, dashboards, process frameworks, and operational tools — not just recommending them
- Strong commercial instincts paired with rigorous analytical capability, comfortable moving between a strategic conversation and a hands-on build
- Genuine excitement about AI and an existing habit of using it to accelerate and improve their own work, with an eagerness to bring that into how a commercial organisation operates
- Experience working cross-functionally with Product and/or Engineering teams, with enough technical fluency to hold their own in those conversations
- First-principles thinking — questioning assumptions, stress-testing processes, and always asking why something works the way it does
- A bias for action, a strong sense of ownership, and the ability to thrive in fast-moving, ambiguous environments
Benefits
- Well-funded and proven startup with large ambitions, competitive salary and upsides of pre-IPO equity packages.
- Hopper covers 100% of the premiums for group insurance plan.
- Hopper offers life, short term and long term disability coverage.
- HSA that covers eligible medical and dental expenses.
- All employees and dependents have access to Dialogue’s telemedicine services, anytime, anywhere.
- All employees have access to an RRSP plan with automatic pre-tax withdrawals per pay.
- Please ask us about our very generous parental leave, much above industry standards!.
- Unlimited PTO.
- Carrot Cash travel stipend.
- Access to co-working space on demand through FlexDesk AND Work-from-home stipend.
- Entrepreneurial culture where pushing limits and taking risks is everyday business.
- Open communication with management and company leadership.
- Small, dynamic teams = massive impact
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