Senior Director leading Lumentum’s global environmental, health, and safety strategy. Ensuring compliance, risk reduction, and continuous improvement across high - technology manufacturing sites.
About the role
- Director leading enterprise SaaS implementation delivery for CORA Loyalty, a loyalty technology provider. Building scalable methodologies, teams, governance, integrations, and AI-enabled delivery operations.
Responsibilities
- Accountable for implementation delivery from initial planning through configuration, integration, testing, launch, hyper care, and transition
- Set the strategic direction for CORA Loyalty's Delivery and Implementation function
- Build and scale program delivery capability for complex and strategically significant engagements
- Own the client implementation methodology, including playbooks, governance, templates, reusable assets, onboarding standards, launch readiness, and transition to Customer Success
- Establish delivery standards and KPIs focused on quality, client adoption, operational efficiency, financial performance, and team development
- Advance AI use in implementation planning, project delivery, documentation, testing, client enablement, and operational reporting
- Develop reusable implementation assets, automation, AI-assisted tooling, integration patterns, configuration libraries, and delivery playbooks
- Serve as senior sponsor and escalation point for strategic and high-risk client implementations
- Build trusted relationships with client sponsors, operational leaders, technology stakeholders, and executive teams
- Provide executive oversight of complex deployments and lead or support strategically significant programs
- Lead risk identification, mitigation planning, issue resolution, and executive communication across the implementation portfolio
- Partner with Customer Success and Support on transition to ongoing adoption and value realization
- Collaborate with Sales and Solution Consulting on client expectations, implementation strategy, scope, and success criteria
- Establish and enforce standards across planning, discovery, solution design, configuration, integration, testing, training, launch, and hypercare
- Coordinate with Product and Engineering on solution architecture, data migration, system configuration, integration strategy, and technical deployment
- Coordinate complex integrations with Product, Engineering, client technical teams, and third-party vendors
- Establish portfolio reviews, delivery forecasting, utilization management, implementation analytics, and continuous improvement initiatives
- Oversee forecasting, staffing, utilization, capacity planning, and resource allocation
- Support Statements of Work, implementation estimates, change requests, and delivery commitments
- Provide executive reporting on implementation performance, client health, delivery risks, capacity, and emerging trends
- Lead, mentor, and develop a team of Implementation Managers, Program Delivery Leads, Senior Consultants, and Implementation Consultants
- Partner on workforce planning, hiring, onboarding, succession planning, and organizational development
Requirements
- Bachelor's degree in Business, Information Systems, Computer Science, Supply Chain, Retail Operations, or a related field; equivalent practical experience may be considered
- 5+ years of progressive experience leading enterprise software, SaaS, or technology implementations
- 3+ years of people-leadership experience managing implementation, consulting, delivery, or professional services teams
- Proven experience leading client-facing delivery for complex enterprise customers and managing multiple concurrent implementations
- Strong knowledge of SaaS implementation methodologies, program governance, and enterprise software deployment practices
- Demonstrated ability to manage delivery risk, scope, timelines, budgets, resource requirements, and client expectations
- Strong analytical, problem-solving, decision-making, and executive presentation capabilities
- Strong understanding of data architecture, system integrations, APIs, EDI, and enterprise application ecosystems
- Loyalty platform experience strongly preferred
- Familiarity with grocery, retail, or eCommerce operations is an asset
Benefits
- Full-time regular employment
- 37.5 scheduled weekly hours
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