About the role

Bilingual Bluelink/CR Team Lead role at Hyundai involves shaping customer experience through Connected Car technology. Provides coaching and direction to ensure quality customer service and case resolution.

Responsibilities

This role is a prime opportunity to dive into Connected Car technology and help shape Hyundai’s vision for delivering the best customer experience in the industry.
The purpose of this role is to champion Hyundai’s commitment to delivering exceptional customer experience by supporting both internal and external customers with professionalism, care, and accuracy.
The Bilingual Bluelink/CR Team Lead provides coaching, guidance, and direction to Bluelink Agents (T1) and Customer Relations Coordinators (T2) to ensure high quality information gathering, effective case handling, and timely resolution of escalations.
This position is divided evenly between Bluelink and Tier 2 Customer Relations responsibilities, requiring a balanced focus on operational excellence, service quality, and continuous improvement.

Completion of a secondary school diploma and college, e.g., diploma / certificate / trade license or an equivalent combination of experience and education.
5-7 years of relevant experience in same or similar function
Excellent oral and written communication skills in both English and French.
Good MS Office skills
Excellent supervisory/coaching skills
Good conflict resolution skills.
May require 2-3 on-site visits per year to T1 vendor (currently in Winnipeg)

Access Comprehensive Health and Dental Coverage from Day One, including up to $2,500 in Mental Wellness Benefits
Take Advantage of RRSP Matching
Participate in an Exclusive Car Leasing Program
Benefit from Flexible Start Times
Receive Competitive Paid Time Off
Get Enhanced Maternity and Parental Leave Top-Up
Explore Career Growth, Mentoring, and Tuition Support Opportunities
Enjoy an Onsite Cafeteria and Game Room at our Markham Office