Mortgage Retention & Growth Advisor helping clients navigate mortgage renewals at RBC. Providing tailored advice and support for homeownership and financial decisions.
About the role
- Bilingual Bluelink/CR Team Lead role at Hyundai involves shaping customer experience through Connected Car technology. Provides coaching and direction to ensure quality customer service and case resolution.
Responsibilities
- This role is a prime opportunity to dive into Connected Car technology and help shape Hyundai’s vision for delivering the best customer experience in the industry.
- The purpose of this role is to champion Hyundai’s commitment to delivering exceptional customer experience by supporting both internal and external customers with professionalism, care, and accuracy.
- The Bilingual Bluelink/CR Team Lead provides coaching, guidance, and direction to Bluelink Agents (T1) and Customer Relations Coordinators (T2) to ensure high quality information gathering, effective case handling, and timely resolution of escalations.
- This position is divided evenly between Bluelink and Tier 2 Customer Relations responsibilities, requiring a balanced focus on operational excellence, service quality, and continuous improvement.
Requirements
- Completion of a secondary school diploma and college, e.g., diploma / certificate / trade license or an equivalent combination of experience and education.
- 5-7 years of relevant experience in same or similar function
- Excellent oral and written communication skills in both English and French.
- Good MS Office skills
- Excellent supervisory/coaching skills
- Good conflict resolution skills.
- May require 2-3 on-site visits per year to T1 vendor (currently in Winnipeg)
Benefits
- Access Comprehensive Health and Dental Coverage from Day One, including up to $2,500 in Mental Wellness Benefits
- Take Advantage of RRSP Matching
- Participate in an Exclusive Car Leasing Program
- Benefit from Flexible Start Times
- Receive Competitive Paid Time Off
- Get Enhanced Maternity and Parental Leave Top-Up
- Explore Career Growth, Mentoring, and Tuition Support Opportunities
- Enjoy an Onsite Cafeteria and Game Room at our Markham Office
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