Remote part - time dispatcher coordinating emergency calls, client work orders, and vehicle routes for a Canadian commercial cleaning provider. Supporting clients and internal teams across Canada.
About the role
- Billing Operations Associate managing invoicing, credits, refunds, and contract billing for Instacart’s grocery delivery marketplace. Ensuring accurate, compliant billing across retail partners.
Responsibilities
- Own the end-to-end billing lifecycle across Instacart's retail partner portfolio
- Execute monthly billing cycles accurately and on time
- Calculate, generate, and deliver invoices via email and third-party portals such as Ariba
- Process credit memos, debit memos, and refunds according to approved requests
- Build and maintain Oracle workbooks for new and amended contracts
- Review commercial contracts to identify billing requirements
- Validate billing language with senior team members as needed
- Complete peer reviews of invoice calculations
- Respond to billing inquiries and escalate complex disputes appropriately
- Support audit requests and complete ad hoc projects
- Follow established SOPs and internal controls
Requirements
- 2+ years of experience in billing operations, accounts receivable, order-to-cash, or a similar role, preferably in a B2B tech, marketplace, or SaaS environment
- Foundational understanding of invoicing processes, ERP workflows, and AR fundamentals
- Strong attention to detail with the ability to manage high-volume workloads accurately
- Expert proficiency with Google Sheets and Microsoft Excel
- Familiarity with Oracle or similar ERP systems
- Familiarity with Salesforce or similar CRM
- Clear and professional communication skills with the ability to work cross-functionally
- Ability to follow defined processes and controls while knowing when to escalate
- Self-starter who takes ownership and delivers on commitments
Benefits
- New hire equity grant
- Annual refresh grants
- Flexible choice of work location from home, office, or coffee shop
- Regular in-person events
- Market-competitive compensation and benefits
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Degree requirement
No Education Requirement
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